Credit Coordinator

2 weeks ago


Jacksonville, Florida, United States Swisher Hygiene Full time
Job Title: Credit Coordinator

Swisher Hygiene is seeking a highly skilled Credit Coordinator to join our team. As a Credit Coordinator, you will play a critical role in providing prompt and efficient assistance to our internal and external customers, resolving inquiries, addressing concerns, and preventing financial losses.

Key Responsibilities:
  • Analyze and resolve customer queries on accounts and shipments via email or phone
  • Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Handle administrative duties such as notarizing documents, completing customer satisfactions, license requirements, and following up on returns
  • Monitor credit limits to ensure customer limits are not exceeded by reviewing Credit Holds
  • Coordinate with freight carriers to resolve shipping issues and file claims for lost shipments
  • Work effectively with sales, returns, and other departments to resolve customer problems and ensure smooth operations
  • Post customer payments, balance cash, and EFT
  • Maintain assigned accounts to prevent financial losses
Qualifications:
  • High school diploma or equivalent
  • 1+ year of customer service or related experience
  • Ability to communicate effectively in both verbal and written forms, ensuring clear and concise interactions with customers
  • Ability to identify and resolve customer issues and provide appropriate solutions within time limits efficiently and effectively
  • Excellent communication and interpersonal abilities
  • Attention to detail and organizational skills
  • Familiarity with basic computer software and systems
  • Analytical thinking with the ability to implement creative solutions
What We Offer:
  • Base salary and bonus program
  • Medical, dental, vision, life insurance effective on date of hire
  • Generous 401(k) Plan
  • Defined Contribution Plan
  • Paid vacation and paid holidays
  • Tuition reimbursement
  • Professional growth and development programs to help advance your career

Swisher Hygiene is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.


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