General Manager Trainee

3 days ago


Greenville North Carolina, United States Bowlero Full time
Job Summary

We are seeking a highly motivated and experienced General Manager Trainee to join our team at Bowlero. As a General Manager Trainee, you will be responsible for overseeing the day-to-day operations of our entertainment centers, including managing staff, controlling labor costs, and ensuring exceptional guest service.

Key Responsibilities
  • Financial Management: Develop and monitor financial operational plans and budgets to achieve center financial goals.
  • Operational Excellence: Manage the day-to-day operations of the center, including scheduling, planning, and organizing, and communicating effectively with the team.
  • Team Development: Supervise and direct regular training for all staff members, ensuring their proficiency in guest service, food and beverage operations, loss prevention, and company operating standards.
  • Performance Review: Manage multiple departments efficiently and conduct regular meetings with the management team to review performance and offer direction.
  • Guest Service: Achieve and maintain overall guest service goals, ensuring that customer complaints are resolved appropriately and that guests are completely satisfied.
Requirements
  • 5+ years of management experience
  • Bachelor's degree (preferred)
  • Basic business math, accounting skills, and strong analytical/decision-making skills
  • Strong team player with exceptional people development skills
  • Customer service pro with knowledge of POS register systems
  • Solid communication skills
Work Environment/Physical Demands

The typical entertainment center environment requires walking, bending, and standing for periods of time, and may involve lifting objects with some assistance.



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