Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.
Key Responsibilities- Provide excellent customer service, ensuring high levels of satisfaction and loyalty
- Determine customer needs and present appropriate products and services
- Build trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently
- Meet and exceed sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull and stock products from the sales floor or warehouse
- Tint and mix products to customer specifications
- Load and unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- Have a valid, unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
Sherwin-Williams is a leading global manufacturer and distributor of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, where they can grow and develop their careers. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and employee stock purchase program.
We are an equal employment opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment, and where all employees feel valued and respected.
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