Customer Service Representative
1 week ago
At Staff My Agency, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences by responding to customer inquiries and resolving policy-related questions. Your excellent communication skills and ability to analyze complex issues will enable you to provide timely and accurate solutions to our customers.
Key Responsibilities:- Respond to customer inquiries and resolve policy-related questions in a timely and professional manner.
- Analyze and clarify policy and account-related questions to ensure accurate and efficient resolution.
- Communicate with internal and external customers to provide information on company products and services.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Stay up-to-date on company policies, procedures, and product offerings to provide accurate information to customers.
- High school diploma or equivalent required; four-year college degree highly preferred.
- Previous customer service experience highly preferred.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Competitive base pay and commission structure.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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