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Mobility Solutions Expert

1 month ago

Huntsville, Alabama, United States DirectViz Solutions Full time
About DirectViz Solutions

DirectViz Solutions is a rapidly growing government contractor that provides strategic services to meet mission IT needs for government customers. We offer innovative information technology solutions to government clients through the expertise of our dedicated employees. Our company is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.

Job Summary

We are seeking a highly skilled Mobility Specialist to work in Huntsville, AL. The ideal candidate will be proficient in Apple iOS, technology, and devices, with excellent verbal and written communication skills. The successful candidate will provide email and telephone support to both internal and external clients, utilize help desk software to keep accurate records, and document steps taken and resolution for assigned tickets.

Key Responsibilities
  • Provide technical support for iOS devices and mobility solutions
  • Assist with setup and troubleshooting of mobile devices
  • Document and track technical issues and resolutions
  • Communicate effectively with clients and peers
  • Collect and enter orders for new or additional products or services
  • Perform other duties as required, including backup support for Audio Visual activities
Requirements
  • Proficient in Apple iOS and technology
  • Excellent verbal and written communication skills
  • Ability to learn new software and technologies
  • Service-oriented mindset and problem-solving skills
  • Ability to work independently and as part of a team
Physical and Mental Qualifications
  • Ability to maintain awareness during scheduled working hours
  • Prolonged periods sitting or standing at desk and working on a computer
  • Able to lift up to 15 pounds
  • Excellent verbal and written communication skills
  • Ability to execute tasks independently and work as a team
Equal Opportunity Employer

DirectViz Solutions is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex, age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.