Delivery Manager

4 weeks ago

New York, New York, United States AMEX Full time

Unlock Your Potential with AMEX

At American Express, we're committed to empowering our colleagues to thrive in their careers and beyond. As a Delivery Manager, you'll play a vital role in leading our technology teams to deliver exceptional results and drive business growth.

Key Responsibilities:

  • Drive program and cross-platform delivery, demonstrating servant leadership and technical expertise across domains and business areas.
  • Partner with LPM, Product, and Engineering owners for early engagement and prioritization.
  • Lead Pre-Program Increment (PI) planning meetings with leadership, product management, delivery teams, and Business Partners.
  • Cross-Platform Integrated Release Planning and status reporting.
  • E2E Test Management (test data setup, test plan creation, reporting on testing status, etc.).
  • Partner in Delivery, Solutioning, and Refinement processes to ensure product readiness.
  • Ensure dependency alignment for teams and trains across the organization and external partners (where applicable).
  • Partner with Product Managers, Product Owners, New Product Development, Business Partners, and Architects to assure strategy, vision, and roadmap alignment and execution.
  • Ensure value is achieved by the program/technology product delivery on behalf of end-users.
  • Assist with prioritization via experience regarding cross-platform technology delivery and using methodologies such as economic decision-making.
  • Collaborate with Delivery Managers, Release Train Engineers (RTEs), and TPMs to identify and coordinate cross-platform dependencies.
  • Create data-driven insights into the delivery and execution of the program through partnerships with Product Managers, Product Owners, New Product Development, Business Partners, and Architects.
  • Manage impediments, risks, dependencies, and resourcing needs across stakeholders and senior leadership as appropriate.
  • Support and encourage innovation through continuous exploration.
  • Aggregate and drive End-to-End Program Increment (PI) objectives into Epic/Cross-Train Release objectives to ensure successful delivery.
  • Identify and manage gaps, issues, risks, and opportunities across Agile teams and trains.
  • Track and measure capability and epic execution.
  • Manage external relationships, e.g., product partners or technology vendors on behalf of the Technology organization (where appropriate).

Requirements:

  • 7+ years of relevant Program and/or Project Management experience.

What We Offer:

  • Competitive base salaries.
  • Bonus incentives.
  • 6% Company Match on retirement savings plan.
  • Free financial coaching and financial well-being support.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
  • Free and confidential counseling support through our Healthy Minds program.
  • Career development and training opportunities.

At American Express, we're committed to creating a workplace that's inclusive, diverse, and equitable for all colleagues. We believe that everyone deserves to feel seen, heard, and valued, and we're dedicated to making that a reality.

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