Desktop and Network Systems Administrator

2 days ago


Baltimore, Maryland, United States Szco Supplies Inc Full time

Job Description

We are currently searching for a skilled IT professional to join our team as a Technical Support Specialist. The ideal candidate will have excellent technical skills, strong analytical abilities, and excellent communication skills.

  • Key Responsibilities:
  • Deploy, maintain, and troubleshoot core business applications, associated hardware, endpoints, and databases.
  • Diagnose, troubleshoot and resolve all software and hardware calls/support requests.
  • Manage the set-up and configuration of systems.
  • Provide desktop support for office and warehouse workstations in the distribution centers.
  • Provide mobile handheld support for warehouse distribution center.
  • Provide documentation of all processes and training as needed.
  • Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms.
  • Perform design, implementation, and upgrades of information systems to meet the business and user needs.
  • Implement best practices for scalability, supportability, ease of maintenance, and system performance.
  • Support of mobile computers and label printers.
  • Install and configure new PC hardware and software.
  • Develop, prepare, test and deploy hard drive images.
  • Perform basic computer wired and wireless network troubleshooting.
  • Provide on-the-job training for less experienced technicians.
  • Provide timely project updates and status reports.
  • Maintain a high level of proficiency in using helpdesk systems and tools.
  • Track and maintain personal computer equipment inventories.
  • Assist with Ecommerce maintenance and merchandising.
  • Test new hardware and software.
  • Instruct clients in the basic use of approved hardware/software.


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