Desktop and Network Systems Administrator
2 days ago
Job Description
We are currently searching for a skilled IT professional to join our team as a Technical Support Specialist. The ideal candidate will have excellent technical skills, strong analytical abilities, and excellent communication skills.
- Key Responsibilities:
- Deploy, maintain, and troubleshoot core business applications, associated hardware, endpoints, and databases.
- Diagnose, troubleshoot and resolve all software and hardware calls/support requests.
- Manage the set-up and configuration of systems.
- Provide desktop support for office and warehouse workstations in the distribution centers.
- Provide mobile handheld support for warehouse distribution center.
- Provide documentation of all processes and training as needed.
- Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms.
- Perform design, implementation, and upgrades of information systems to meet the business and user needs.
- Implement best practices for scalability, supportability, ease of maintenance, and system performance.
- Support of mobile computers and label printers.
- Install and configure new PC hardware and software.
- Develop, prepare, test and deploy hard drive images.
- Perform basic computer wired and wireless network troubleshooting.
- Provide on-the-job training for less experienced technicians.
- Provide timely project updates and status reports.
- Maintain a high level of proficiency in using helpdesk systems and tools.
- Track and maintain personal computer equipment inventories.
- Assist with Ecommerce maintenance and merchandising.
- Test new hardware and software.
- Instruct clients in the basic use of approved hardware/software.
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