Desktop Support Technician

5 days ago


Baltimore, Maryland, United States Baltimore City Community College Full time
Job Description

Baltimore City Community College is seeking a motivated and detail-oriented IT professional to join our Client Services Group as an IT Specialist I Helpdesk. The successful candidate will provide technical assistance and support for audio/visual needs in accordance with current trends and innovations in technology.

Main Responsibilities:
  • Respond to clients' requests for service in a timely manner, researching issues and resolving each interaction with customer satisfaction.
  • Troubleshoot and manage relatively simple hardware, software or network problems.
  • Provide desktop support over the phone and in-person.
  • Perform routine upgrades on computer workstations, software and associated peripherals.
  • Coordinate hardware and software repairs with vendors, as needed.

This is a fantastic opportunity to develop your IT skills and contribute to the success of our college.

**Estimated Salary:** $58,000 - $68,000 per annum



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