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Customer Service Representative

2 months ago

Dundee, Michigan, United States Goodwill Industries of Southeastern Michigan Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Cashier at Goodwill Industries of Southeastern Michigan. As a Cashier, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Greet and Welcome Customers: Provide a warm and welcoming experience for all customers, ensuring they feel valued and appreciated.
  • Operate the Point of Sale (POS): Accurately and efficiently process sales transactions, manage inventory, and maintain a clean and organized sales floor.
  • Assist with Training and Development: Support the training of new team members and cashiers, ensuring they have the skills and knowledge needed to excel in their roles.
  • Provide World-Class Customer Service: Respond to customer inquiries, resolve issues, and provide solutions that meet their needs.
  • Maintain a Clean and Safe Sales Floor: Ensure the sales floor is clean, neat, and organized, and that all unsold merchandise is returned to the floor.
Requirements
  • Excellent Customer Service Skills: Provide exceptional customer service, ensuring customers feel valued and appreciated.
  • Attention to Detail: Maintain accurate records, manage inventory, and ensure a clean and organized sales floor.
  • High School Diploma or Equivalent: A high school diploma or equivalent is preferred, but not required.
  • Prior Retail Experience: Prior experience in a retail environment is preferred, but not required.
  • Cash Handling Experience: Six months of cash handling experience is preferred, but not required.
  • Availability to Work Flexible Hours: Must be willing and able to work days, evenings, and weekends.
Benefits
  • Medical, Dental, and Vision Insurance: Comprehensive health insurance coverage for you and your family.
  • Employer-Paid Life Insurance: Life insurance coverage for you and your family.
  • 25% Store Discount: Enjoy a 25% discount on all store purchases.
  • Training and Development Opportunities: Opportunities for professional growth and development.