Parts Counter Specialist

3 weeks ago


Pueblo, Colorado, United States North American Truck & Trailer, Inc. Full time
Job Summary

We are seeking a skilled Parts Counter to join our team at North American Truck & Trailer, Inc. The ideal candidate will have excellent customer service skills, a strong understanding of parts identification, and the ability to process orders efficiently.

Key Responsibilities
  • Customer Service: Provide exceptional service to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Parts Identification: Utilize knowledge of parts catalogs, computer systems, and databases to identify and locate the correct parts for customers.
  • Order Processing: Assist customers with placing orders for parts that are not in stock, tracking the order's progress, and providing updates on delivery times.
  • Inventory Management: Maintain an organized and up-to-date inventory of parts, monitoring stock levels, and reordering parts as necessary.
  • Technical Knowledge: Develop a solid understanding of the products being sold, providing technical advice and guidance to customers as needed.
  • Problem Resolution: Assist customers in troubleshooting issues with parts, providing advice on installation, and ensuring a positive experience.
  • Documentation: Maintain accurate records of sales, inventory levels, and customer orders, providing data for financial reporting and restocking purposes.
  • Collaboration: Work closely with other departments, such as service and sales teams, to ensure a smooth flow of parts and information.

Requirements:

  • Ability to lift up to 100lbs occasionally
  • Participation in all available training programs

Benefits:

  • Competitive wage and benefit package
  • 401(k) retirement plan with company match
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short- and Long-Term Disability Insurance
  • Paid Vacation, Sick, and Holidays
  • OEM Training Incentive for Parts & Service personnel
  • Tool Reimbursement for service employees
  • Tuition Reimbursement for service employees
  • Discount on Parts/Labor and Vehicle Purchases
  • Employee Referral Bonus
  • Professional work environment


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