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Customer Service Representative

2 months ago


Milford, Ohio, United States Total Quality Logistics Full time
About the Role:

As a Carrier Services Coordinator at Total Quality Logistics, you will be responsible for delivering exceptional service to our transportation partners. You will work closely with our Customer Service team to resolve issues and answer questions from carriers.

What's in it for You:

* Competitive compensation starting at $17.50/hour
* Comprehensive health, dental, and vision coverage, including a plan with no out-of-pocket costs
* 401(k) with company match
* Opportunities for advancement and career growth
* Four-week paid training program
* Up to $5,000/year in tuition reimbursement
* Employee referral bonus opportunities
* Recognition as a Fortune 100 Best Companies to Work For and Forbes America's Best Employers

Key Responsibilities:

* Provide top-notch customer service to our carrier base
* Resolve shipping issues with professionalism and efficiency
* Collaborate with insurance companies to verify cargo and liability insurance
* Document and manage tasks in our internal systems
* Communicate with the sales team as needed

What We're Looking For:

* A passion for delivering exceptional customer service
* A desire to contribute to our company's growth and success
* A strong work ethic and excellent attendance record
* Ability to take ownership of responsibilities and see tasks through completion
* Excellent communication skills

Join our team and be a part of a dynamic and growing company.