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Sales Support Specialist

2 months ago

Hot Springs National Park, Arkansas, United States Berry Global Inc Full time

About Berry Global Inc.

Berry Global Inc. is a leading manufacturer of innovative products that contribute to a more sustainable future. With a diverse team of over 40,000 employees across 250 global locations, we strive to harness the strength of our diversity and industry-leading talent to develop and design products that meet the needs of our customers.

Our Culture

We believe in the extraordinary power of people and their unique talents, experiences, and perspectives. Our people-first culture cultivates individual growth, diversity, and collaboration, unleashing our collective strengths to forge a path to greater success for our company, people, and planet.

About the Role

We are seeking a highly skilled Sales Support Specialist to join our team. As a Sales Support Specialist, you will be responsible for performing transactional activities that support customer service, sales operations, and finance. Your primary focus will be on ensuring proper systems recording of customer returns, new items set-up, sample requests, and quoting new items.

Key Responsibilities

  1. Order Entry: Ensure customer orders are encoded accurately and on-time. Evaluate order quantity versus set minimum requirements.
  2. Customer Incident Tracking: Process customer complaints, such as invoice disputes, short deliveries, and/or returns, to ensure timely and proper resolution for the customer.
  3. New Item Creation: Facilitate the creation of new finished goods items and coordinate with cross-functional team members for timely completion of master data.
  4. Sample Requests: Enter sample requests through applicable channels and ensure timely production and shipment of samples to the requestor.
  5. Quoting: Determine if requests are eligible for quoting and enter all product details, annual volume, applicable fees, MOQs, and any additional tooling required for accurate pricing levels.
  6. Regulatory, Specs, and Drawing Requests: Determine appropriate regulatory, specs, and drawings to retrieve and/or submit as requested by the customer.
  7. ITrade: Maintain and troubleshoot EDI connectivity with customers within the order to cash process.
  8. Customer Portal Maintenance: Provide accurate and up-to-date information to customers related to product inquiries, returns, credits, and general inquiries.
  9. Global Data Synchronization Network: Work closely with product line management, marketing, sales, and customer care to maintain GDSN item attributes through OneWorldSync Portal.

Additional Responsibilities

Order Acknowledgement, Order Status Communication, Demand Management and Control, Order Fulfillment Process Improvement and Service Risks Mitigation.

Performance Measures

  1. TICS Item turnaround time
  2. New Item Creation turnaround time
  3. Sample Request turnaround time
  4. Quoting turnaround Time
  5. Order Entry Accuracy

Qualifications

We are looking for a highly skilled and experienced professional with:

  • Bachelor's Degree or Associate's Degree in Management, Sales, Marketing, or Supply Chain or related field of study
  • 1-2 years' experience in customer service in a fast-moving consumer or manufacturing environment
  • Strongly preferred 1-2 years' experience working with ERP, Portals, and other Data Encoding and Interchange software
  • Proficiency in gathering, analyzing, and interpreting data
  • Proficient in Microsoft Excel and related Office applications
  • Excellent communication skills-verbal and written
  • Independent in working effectively with little supervision
  • Self-starting
  • Excellent attention to details
  • Comfortable working on repetitive tasks