Senior Lending Specialist

6 days ago

Wesley Chapel, Florida, United States Synovus Financial Full time

Job Summary

Synovus Financial seeks a skilled Relationship Banker to join our team. As a Relationship Banker, you will serve as the retail branch consumer and small business lending banker and subject-matter-expert within a traditional bank branch model.

Key Responsibilities

  • Engage and consult with consumer and small business customers to identify, understand, and prioritize financial needs.
  • Champion the customer's financial success through positioning product solutions and engaging appropriate partners.
  • Assist the branch RMM with developing and maintaining a quality, diversified loan portfolio, including various types of loan programs such as consumer, small business, and real estate.
  • Pursue new business using sales management tools to proactively identify, retain, and deepen current customer relationships and to identify and develop prospective clients or centers of influence.
  • Partner with branch RMM to prepare for sales calls to add value and strengthen personal relationships with customers. Conduct outside calling to small business owners.
  • Collaborate with business partners such as private wealth, financial planning, commercial banking, and other line-of-business segments to strategize and develop comprehensive banking relationships.
  • Work proactively and closely with bankers to maintain a consistent deposit and loan pipeline. Develop referral sources to generate business.
  • Meet or exceed individual performance sales, referral, and activity goals while supporting the goals of the branch and company.
  • Establish and maintain relationships with community-based organizations in support of bank goals and programs.
  • Participate in daily kick-off and huddle activities, weekly sales meetings, and sales and training activities.
  • Champion products and shares specific product information and sales tips.
  • Perform proactive outreach to customers and prospects during sales campaigns and promotions.
  • Open and service accounts. Interview consumer and small business loan applicants to identify loan opportunities and may process and close loans.
  • Follow established policies and procedures with minimal exceptions. Ensure all operational tasks are completed and all exceptions are cleared in a timely manner.
  • Read, comprehend, and comply with all communications and directives in a timely manner.
  • Follow ethical practices in all activities related to the branch, including operations, customer treatment, and sales activities.
  • Effectively communicate with leadership and coworkers to promote a positive and collaborative team environment.
  • Adhere to Branch Operations Standards, policies, and procedures and regulatory guidelines to protect against risk.
  • Maintain a high level of awareness to recognize and report suspected fraud.
  • Follow the business code of conduct, including reporting known or suspected violations to the appropriate Company authority in a timely fashion.
  • Complete compliance and other assigned training on time.
  • Demonstrate professionalism in appearance, punctuality, and behavior. Maintain a clean, organized work area.

Requirements

  • High school diploma or equivalent.
  • 1+ years job-related experience, preferably in a banking, sales, or customer service environment. May consider relevant college-related programs in lieu of job experience.
  • Knowledge of bank services and products.
  • Aptitude for consultative selling.
  • Ability to establish, maintain, and deepen customer relationships.
  • Knowledge of state and federal banking compliance regulations.
  • Strong interpersonal and communication skills.
  • Strong customer service skills.
  • Strong listening skills and a positive communicator.
  • Proficiency using Microsoft Office software products.

Preferred Qualifications

  • Bachelor's degree.

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