Incident Response Specialist
2 weeks ago
About the Role:
TransUnion is seeking a highly skilled Incident Coordinator to join our team. As an Incident Coordinator, you will be responsible for working closely with our Global Incident Response clients, including Breach Fulfillment Services clients and Incident Response Forensics clients.
Key Responsibilities:
- Provide client and customer service end-to-end, including overseeing issuance of proposals, contracts, and implementation and administration of services involved in any matter entrusted to the individual.
- Manage assigned case load with minimal direct supervision.
- Solve complex problems for case stakeholders.
- Communicate clearly to customers the services and support offered.
- Provide professional and courteous customer service and expert assistance to clients and victims of a cyber incident/breach and/or fraud.
- Participate in project plan schedule development, monitoring, and reporting.
- Intake prospects and new clients to compile information needed to build a case/project regarding breach/cyber incident and/or fraud.
- Examine and analyze information to determine the severity of the incident.
- Exercise independent judgment in setting priorities to ensure that deadlines and due dates are met.
- Act as point of contact for customers, clients, and internal experts.
- Gather, assemble, and preserve facts, statements, or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and/or claims.
- Escalate and refer any incidents that require assistance from other internal departments, coordinate discussions, meetings, and updates.
- Maintain current knowledge of all new applicable regulations pertaining to data breaches.
- Direct document and data transfers between company and clients.
- Actively manage mailings and other data breach-related correspondence, including scrubbing data, producing letters, obtaining client approval, and coordinating delivery to mailing services.
- Record and detail relevant case notes into database with strong attention to detail and accuracy of information in a timely manner.
- Ensure the closure of all resolved and confirmed Incident records and final report to the proper stakeholders.
- If applicable, language translation for correspondence, reports, training documents, and other internal documents as necessary.
- If applicable, live language interpretation between internal and external stakeholders.
About Us:
TransUnion is a leading global risk information provider that helps businesses and consumers make informed decisions. We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity, or any other characteristic protected by law.
Benefits:
TransUnion provides flexible benefits, including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion's Employee Resource Groups.
Pay Scale Information:
The salary range for this position is $51,000.00 - $81,400.00. The salary range for this position reflects the general range of compensation for this job and does not include our bonus incentive(s). This position is eligible for bonus incentive(s). At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, industry knowledge, as well as the scope and responsibilities of the position, and market considerations.
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