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7 days ago
Ava's Hospitality Group is seeking a skilled and friendly Hostess to provide exceptional customer service and ensure a seamless dining experience for our guests.
Key Responsibilities- Greet and Welcome Guests: Greet guests as they arrive and escort them to their tables, providing a warm and inviting atmosphere.
- Reservation Management: Manage reservations and waitlists, ensuring timely seating of guests and minimizing wait times.
- Menu and Promotion Services: Provide guests with menus and inform them of any special promotions or offers.
- Phone and Inquiry Assistance: Answer phone calls and assist with inquiries, including taking reservations and addressing guest concerns.
- Front-of-House Maintenance: Maintain a clean and organized front-of-house area, including the hostess stand, to ensure a positive first impression.
- Team Collaboration: Coordinate with servers and management to ensure smooth service flow and address any guest concerns or complaints promptly and professionally.
- Previous Experience: Previous experience as a Hostess or in a customer service role is preferred.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills are essential for providing exceptional customer service and building strong relationships with guests and colleagues.
- Organizational Skills: Strong organizational skills and attention to detail are necessary for managing reservations, waitlists, and front-of-house operations.
- Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays, to meet the needs of our guests and business.
- Positive Attitude: A positive attitude and a passion for providing exceptional customer service are essential for success in this role.
- Discounted Health, Dental, and Vision Insurance: Ava's Hospitality Group offers discounted health, dental, and vision insurance to our employees.
- 401K with Company Match: We offer a 401K plan with a company match to help our employees save for their future.
- Closed Holidays: We are closed on Super Bowl, Thanksgiving, Christmas, and Easter to allow our employees to spend time with their loved ones.
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