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Customer Service Representative

2 months ago

Elmont, New York, United States Quantum Ventures Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Quantum Ventures. As a key member of our commercial operations team, you will be responsible for processing customer orders and supplier contracts with the highest level of professionalism and accuracy.

Key Responsibilities:

  • Direct communication with assigned customers/key accounts to ensure timely and efficient order processing
  • Close coordination with our production facility and suppliers to optimize delivery schedules and inventory levels
  • Generating order-related reports from our computer system to track and analyze customer orders
  • Maintaining accurate customer and supplier databases to ensure seamless communication and order fulfillment
  • Creating and reviewing invoices to ensure timely payment and accurate billing
  • Managing and optimizing delivery schedules to meet customer expectations and company goals
  • Organizing agreed upon delivery quantities with customers and suppliers to ensure timely and efficient order processing
  • Conducting necessary transactions for consignment and external storage to optimize inventory levels and reduce costs

Requirements:

  • Excellent communication and interpersonal skills to effectively interact with customers and suppliers
  • Strong analytical and problem-solving skills to resolve order-related issues and optimize delivery schedules
  • Ability to work in a fast-paced environment with multiple priorities and deadlines
  • Proficiency in computer systems and software to generate reports and maintain databases