Billing Analyst

1 week ago


Fort Wayne, Indiana, United States Pushpay Full time

Billing Analyst - A/R & Invoicing

Location: Hybrid (3 days in office per week)

Position Overview:

The Billing Analyst - A/R & Invoicing is tasked with collaborating closely with clients and internal teams, including operations, finance, and customer success, to oversee billing inquiries and enhance processes.

This role also involves participating in cross-departmental initiatives to identify and address both immediate and long-term billing challenges.

Recognized as one of the top companies to work for, we are committed to fostering a supportive work environment.

Compensation and Benefits:

We prioritize the well-being of our employees. In addition to supporting your professional growth, we provide:

  • Comprehensive employer-paid medical, dental, and vision coverage for employees
  • Substantial employer contributions for dependents
  • 401K matching program
  • Flexible work arrangement - 3 days in the office, 2 days remote
  • Generous paid holidays
  • Volunteer Time Off
  • Starting with 15 days of paid time off, increasing with tenure
  • Paid parental and adoption leave
  • Salary Range: $50,000 - $55,000, based on location

Salary ranges are based on role and location, with individual compensation determined by various factors including skills and experience.

Key Responsibilities:

  • Oversee all aspects of billing inquiries, including responding to questions, managing change requests, and processing refunds and adjustments.
  • Assist in the monthly invoicing process with quality assurance and documentation review.
  • Ensure accuracy in customer order forms prior to billing cycles.
  • Adhere to company protocols for subscription modifications.
  • Track outstanding orders and manage unsigned agreements.
  • Compile and report on billing inquiries for finance review.
  • Collaborate with customer success teams to facilitate payment collections.
  • Generate operational reports and analyze problem resolutions.
  • Lead testing for new billing system developments, ensuring comprehensive documentation and risk mitigation.
  • Resolve system issues to guarantee accurate and timely billing.
  • Coordinate with various departments regarding controls and escalations.
  • Manage collections and working capital initiatives.
  • Verify and maintain tax-exempt documentation.
  • Participate in special projects as assigned.

Qualifications:

  • Exceptional verbal communication and active listening abilities.
  • Strong phone communication skills with a professional demeanor.
  • Proficient in data analysis and interpretation.
  • Meticulous attention to detail and accuracy in reporting.

Education and Experience:

  • Bachelor's degree in Accounting, Finance, Business, or a related field.
  • Minimum of 3 years of relevant experience.
  • Experience in a diverse, cross-functional team setting.
  • Familiarity with subscription billing software, such as Zuora, is advantageous.
  • Experience with Salesforce and Netsuite is a plus.

Work Environment:

This role primarily involves sitting at a desk and using a computer. While it is largely sedentary, it may occasionally require lifting and other physical activities.

About Pushpay:

Pushpay empowers organizations and communities to connect and strengthen their bonds through our innovative mobile applications and management software. We are proud to support numerous clients in driving social good and have facilitated significant charitable contributions.


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