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Billing Analyst

2 months ago

Fort Wayne, Indiana, United States Pushpay Full time

Billing Analyst - A/R & Billing

Location: Hybrid (3 days in office per week)

Position Overview:

The Billing Analyst - A/R & Billing is tasked with collaborating closely with clients and internal teams, including operations, finance, and customer success, to effectively manage billing inquiries and enhance the billing process.

This role also involves engaging in cross-functional initiatives to identify and address both immediate and long-term billing challenges.

Recognized as one of the top companies to work for, we pride ourselves on our supportive work environment.

Compensation and Benefits:

We are dedicated to ensuring that all employees feel valued and supported. In addition to fostering a culture that encourages professional growth, we provide:

  • Comprehensive employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employees
  • Significant employer contribution for Medical PPO Plan for employees and dependents
  • 401K matching program
  • Flexible work model - 3 days in the office / 2 days remote
  • 12 paid Company Holidays
  • 2 paid Volunteer Time Off days
  • 15 days of Paid Time Off, with increases based on tenure
  • Paid parental and adoption leave
  • Salary Range: $50,000 - $55,000, based on location

Salary ranges are determined by role and location, with individual pay influenced by various factors including skills, experience, and education.

Key Responsibilities:

  • Oversee all aspects of billing inquiries, including addressing questions, coordinating customer change requests, and processing refunds and adjustments.
  • Assist in the monthly invoicing process through quality assurance and document review.
  • Ensure accuracy in customer order and amendment forms prior to billing.
  • Adhere to company approval protocols for subscription changes.
  • Track outstanding orders and manage unsigned agreements.
  • Compile and report on billing inquiries for Finance team review.
  • Collaborate with Customer Success to manage overdue payments.
  • Generate operational and statistical reports, including problem resolution metrics.
  • Lead testing for new billing system developments, ensuring comprehensive documentation and risk mitigation.
  • Address system defects to ensure timely and accurate billing.
  • Communicate with various departments regarding controls and escalations.
  • Engage in collections and working capital management efforts.
  • Verify tax-exempt forms and maintain accurate records.
  • Participate in special projects as assigned.

Qualifications:

  • Strong verbal communication and active listening abilities.
  • Excellent phone communication skills with a professional demeanor.
  • Proficient in data analysis and interpretation.
  • Meticulous attention to detail and accuracy in reporting.

Education and Experience:

  • Bachelor's degree in Accounting, Finance, Business, or a related field.
  • Minimum of 3 years of relevant experience.
  • Experience in a diverse, cross-functional team setting.
  • Familiarity with subscription billing systems such as Zuora is a plus.
  • Experience with Salesforce and Netsuite is advantageous.

Work Environment:

This position requires prolonged periods of sitting and working on a computer. While primarily sedentary, occasional lifting up to 50 pounds and movement may be necessary.

Pushpay is committed to fostering an inclusive workplace. We value diversity and equal opportunity for all team members.

About Pushpay:

Pushpay empowers organizations and communities to connect and strengthen their bonds through our suite of mobile applications and management software. Our dedicated team supports numerous clients in driving social good, and we are proud of our significant contributions to charitable giving.