Front Desk Ambassador

5 days ago

Los Angeles, California, United States Sentral Services Full time
About Sentral Services

Sentral Services is a leading residential hospitality operator that redefines the way people live. Our mission is to provide superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights, which we call Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral Services lets you live life on your own terms in the heart of the world's best cities. Our core values reflect our commitment to our employees, as we are service-first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth, and diversity in our workforce. With ongoing learning & development offerings, leadership coaching, and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at www.Sentral.com.

Position Overview and Responsibilities

At Sentral Services, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Ambassador resolves residents' inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities. This is an in-person position located in Santa Monica. Weekend availability is required and the shift schedule is Friday-Tuesday (Sun-Mon 11:30am-8pm, Tues & Fri-Sat 3pm-11:30pm).

Key Responsibilities:
  • Uphold Sentral Services' standards, best practices, policies, and procedures, and value of excellence in customer service
  • Establish rapport with residents and guests so they always feel loved
  • Serve as the first point of contact between guests and the organization
  • Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism
  • Greet residents by their name and with a smile to make guests feel welcomed and valued
  • Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience
  • Resolve disputes promptly with the goal of achieving customer satisfaction
  • Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents
  • Answer, record, and process all calls, messages, requests, questions, or concerns
  • Run daily reports, identify any special requests, and check reports for accuracy
  • Protect the property and its residents by monitoring who comes in and out of the premises
  • Proactively identify potential issues and take the appropriate action to resolve them, informing management when necessary
  • Constantly increase residents' benefits through active marketing and partnership with the neighboring businesses
  • Increase resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contact
  • Remain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directions
  • Manage building access for guests, residents, and authorized vendors using key system technology
  • Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas, and any other necessary tasks to ensure guests and residents feel welcome
  • Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
  • Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews
  • Develop and maintain positive working relationships among building staff
  • Store luggage and politely handle early check-in, late checkout, and any other requests when necessary
  • Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion
  • Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city, and federal regulations
  • Assist with administrative duties such as light copying, package management, and other requests as deemed necessary by management and residents
  • Work on special projects as deemed necessary by management
  • Perform other related duties and assignments as needed and assigned
Requirements:
  • High School Diploma or equivalent required; some college preferred
  • A minimum of one year of experience working in hospitality or customer service industry required
  • Multifamily experience preferred
  • Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text
  • Computer savvy with the capacity to learn and master multiple software systems
  • Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency
  • Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests
  • Proactive decision-making and problem-solving skills
  • Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
  • Ability to work a flexible schedule, including evenings and weekends
Benefits:
  • Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families
  • Time Off: Sentral Services fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members
  • Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match
  • Career Development: We offer extensive learning and development opportunities to support growth

  • Front Desk Ambassador

    1 month ago

    Los Angeles, California, United States ClubCorp Full time

    Job Title: Front Desk Ambassador**Job Summary:**We are seeking a highly skilled and customer-focused Front Desk Ambassador to join our team at ClubCorp. As a Front Desk Ambassador, you will be responsible for creating a warm and welcoming experience for our members and guests.**Key Responsibilities:**Ensure that all members and guests are greeted promptly...

  • Front Desk Associate

    3 weeks ago

    Los Angeles, California, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Front Desk Staff to join our team at Dave & Busters. As a Front Desk Staff, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, coordinating game rentals, and ensuring a positive experience for all visitors.Key...

  • Front Desk Representative

    4 weeks ago

    Los Angeles, California, United States IHG Full time

    Role OverviewThe Front Desk Agent is the first point of contact for our guests, setting the tone for a memorable experience. As a key member of our team, you will be responsible for delivering exceptional customer service, handling transactions, and providing local insights to ensure a friction-free experience.Key ResponsibilitiesProvide a warm welcome to...

  • Front Desk Representative

    4 days ago

    Los Angeles, California, United States Dave & Buster Full time

    Job SummaryDave & Buster's is a unique and dynamic workplace where no two days are ever the same. As a Front Desk/Host, you will play a crucial role in ensuring our Guests' initial impressions are positive and welcoming. We are seeking a strong communicator who can guide our Guests through their retail, game rental, and dining experiences.Key...

  • Front Desk Supervisor

    4 weeks ago

    Los Angeles, California, United States Qonten Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Qonten. The successful candidate will be responsible for ensuring the smooth and efficient operation of the front desk, providing exceptional customer service, and maintaining a high level of professionalism at all times.Key ResponsibilitiesManage the front desk...

  • Front Desk Associate

    4 weeks ago

    Los Angeles, California, United States Qonten Full time

    Job Title: Front Desk ClerkWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Qonten. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, handling all front desk operations, and ensuring a seamless experience for our customers.Key Responsibilities:Assist guests with check-in...

  • Front Desk Manager

    3 weeks ago

    Los Angeles, California, United States Qonten Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team. The successful candidate will be responsible for managing all day-to-day operations of the front desk, ensuring smooth and efficient guest check-in and check-out processes, and providing exceptional customer service to our guests.Key ResponsibilitiesManage front...

  • Front Desk Supervisor

    4 weeks ago

    Los Angeles, California, United States Azul Hospitality Full time

    Job Title: Front Desk SupervisorJoin Azul Hospitality as a Front Desk Supervisor and take on a challenging role that requires excellent leadership and customer service skills. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and driving hotel revenue through effective up-selling and occupancy...

  • Front Desk Manager

    2 weeks ago

    Los Angeles, California, United States Equinox Full time

    Front Desk Manager on DutyWe are seeking a highly skilled and customer-focused Front Desk Manager to join our team at Equinox in Pacific Palisades. As a key member of our operations team, you will be responsible for providing exceptional service to our members, guests, and staff.Key Responsibilities:Deliver outstanding customer service and ensure a positive...

  • Front Desk Representative

    5 days ago

    Los Angeles, California, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key ResponsibilitiesGuest Registration and Check-out: Process...

  • Front Desk Representative

    3 weeks ago

    Los Angeles, California, United States IHG Full time

    Job Title: Front Desk AgentAt IHG Hotels & Resorts, we are seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Check guests in and out, handling room assignments and key...

  • Front Desk Representative

    4 weeks ago

    Los Angeles, California, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key ResponsibilitiesGuest Registration and Check-out: Process...

  • Front Desk Representative

    5 days ago

    Los Angeles, California, United States IHG Full time

    Job Title: Front Desk AgentAt IHG Hotels & Resorts, we are seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Check guests in and out, handling room assignments and key...

  • Front Desk Representative

    2 weeks ago

    Los Angeles, California, United States Highgate Hotels Full time

    Job Title: Front Desk AgentJob Summary:The Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a seamless and memorable experience during their stay. This role requires a high level of attention to detail, effective communication skills, and the ability to multitask in a fast-paced environment.Key...

  • Front Desk Agent

    3 weeks ago

    Los Angeles, California, United States The Hollywood Roosevelt Full time

    Job Title: Front Desk AgentThe Hollywood Roosevelt is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless check-in and check-out experience.Key Responsibilities:Check...

  • Front Desk Coordinator

    4 weeks ago

    Los Angeles, California, United States Ethos Veterinary Health Full time

    Job Title: Front Desk ReceptionistWe are seeking a highly skilled and professional Front Desk Receptionist to join our team at Ethos Veterinary Health. As a key member of our front office team, you will be responsible for delivering exceptional customer service to our clients and patients.Key Responsibilities:Guest Services: Welcome clients and patients,...

  • Front Desk Associate

    1 week ago

    Los Angeles, California, United States Equinox Group Full time

    Front Desk Associate OpportunityWe are seeking a dynamic and enthusiastic Front Desk Associate to join our team at Equinox Group. As a key member of our front-line team, you will be responsible for providing exceptional customer service and creating a welcoming experience for our members.Key Responsibilities:Professionally greet members and respond to their...

  • Front Desk Manager

    1 week ago

    Los Angeles, California, United States Equinox Full time

    {"title": "Front Desk Manager", "description": "Unlock Your Potential at EquinoxWe are seeking a highly motivated and customer-focused Front Desk Manager to join our team at Equinox in Pacific Palisades. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, guests, and prospective members.Key...

  • Front Desk Representative

    2 weeks ago

    Los Angeles, California, United States Highgate Hotels Full time

    Job Title: Front Desk AgentHighgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Answer guest inquiries regarding hotel services, amenities,...

  • Front Desk Operations Manager

    1 month ago

    Los Angeles, California, United States Qonten Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Qonten. As a key member of our front office team, you will be responsible for ensuring the smooth and efficient operation of our front desk, providing exceptional customer service to our guests, and managing the day-to-day activities of our front desk staff.Key...