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Marine Service Advisor

1 month ago

Sister Bay, Wisconsin, United States The Boat House Full time
Job Overview

The Boat House of Door County is seeking a highly skilled Marine Service Advisor to join their team. As a key member of the service department, this individual will be responsible for providing exceptional customer service, ensuring timely and efficient repair and maintenance of boats, and promoting the sale of services and maintenance to customers.

Key Responsibilities:

  • Communicate with customers in a professional and courteous manner
  • Greet customers promptly and present yourself in a professional manner
  • Work with clients to provide appointments that support business needs and customer convenience
  • Refer to service records and recommend additional necessary service and maintenance as suggested by manufacturer and company procedure
  • Inspect every boat and motor prior to the start of repair/maintenance work and note repair order accurately
  • Complete repair/maintenance order paperwork completely and accurately at all times
  • Secure customer approval prior to starting work to include cost estimate, delivery time, method of payment, any warranty materials, and estimated completion date
  • File for all warranty pre-authorizations in accordance with the manufacturer guidelines
  • Follow-up with each customer 48 hours after delivery to verify customer satisfaction
  • Follow Complaint Handling Procedure to support upset customers and reach resolution when possible

Requirements:

  • Service Writing experience
  • Attention to detail
  • Ability to listen intently to the customer's needs and interpret a variety of communication styles
  • Dedication to excellent customer service
  • Great phone and follow-up skills

Preferred Qualifications:

  • Previous Marine Industry related Service Advisor experience
  • Working knowledge of marine parts and components and ability to master dealer management software

The ideal candidate will possess a positive attitude, be a genuine team player, and have a strong commitment to providing exceptional customer service.