IT Infrastructure Manager
3 weeks ago
Key Responsibilities
The IT Infrastructure Manager will oversee the installation, configuration, and maintenance of computer systems, networks, and infrastructure.
Key Accountabilities:
- Administering the underlying platforms, especially Microsoft SQL, SSRS, SSIS, Active Directory and Azure AD authentication and integration, and Windows Servers.
- Coordinating with other departments and stakeholders during projects and system upgrades; assessing and communicating risk factors, primarily when integrated systems cause a “trickle-down” effect.
- Participating in month-end maintenance such as: Windows updates, SQL maintenance, query optimization, and security patching.
- Testing applications during system changes, enhancements, upgrades, and monthly system maintenance.
- Documenting system configurations, integrations, backup, and disaster recovery processes and other processes.
- Communicating and informing the department and management of project statuses, issues, and proposed resolutions.
- Resolving support requests/tickets escalated from the helpdesk team, including “end user” application troubleshooting.
- Managing vendor support tickets.
- Tracking and optimizing system performance and storage utilization, plan for necessary hardware or software upgrades to support system growth.
- Researching and evaluating new tools/technologies to improve the current application stack.
- Support and monitor firm policies and procedures as pertains to the Information Technology Department.
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