Customer Service Ambassador

1 month ago


San Jose, California, United States Pakio, Inc Full time
Job OverviewPakio, Inc is a holding company that has expanded into customer acquisitions, sales, and management, providing cutting-edge business solutions for clients. As a Customer Service Representative, you will play a crucial role in ensuring a positive customer experience and building strong relationships with our clientele. Your main priority will be customer education, providing brand awareness, and closing sales.

Key Responsibilities:
  • Work closely with the sales and customer service teams to develop and disseminate positive branding messages for our clients' products and services.
  • Interact with every customer courteously, empathetically, and politely.
  • Provide detailed explanations for any inquiries that arise and educate consumers on how our services stand out compared to the competition.
  • Advertise, showcase, and disseminate promotional materials related to sales trends, market insights, and services to specific audiences.
  • Predict and evaluate upcoming marketing tactics, sales patterns, and the effectiveness of products/services.
  • Establishes and nurtures positive connections with current and prospective consumers to foster long-term relationships.
  • Gather customer feedback for assessing and enhancing customer service effectiveness.
  • Keep client records current and uphold a professional attitude when engaging with both new and existing clients.
Requirements:
  • Prior experience in customer service, client service, sales, or related field preferred.
  • Proven abilities in teamwork and leadership, including mentoring and developing junior staff members.
  • Ability to be adaptable in any circumstance with our clients as they develop new integrations.
  • Determination, drive, and ability to work independently.
  • Excellent verbal and written communication skills when working with customers and clients.


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