Asset Protection Specialist

4 days ago

Ridgewood, United States Carter's Full time
About Carter's

Carter's is a leading North American apparel retailer, specializing in high-quality clothing for babies and young children. With a strong brand portfolio, including Carter's, OshKosh B'gosh, Skip Hop, and Little Planet, we offer a wide range of products that cater to the needs of growing families.

Job Summary

We are seeking an experienced Asset Protection Specialist to join our team. As an Asset Protection Specialist, you will play a critical role in protecting our assets, reducing shrinkage, and ensuring the integrity of our inventory. You will be responsible for implementing and maintaining effective asset protection strategies, training store teams on customer service behaviors and asset protection tools, and identifying and tracking external theft trends.

Key Responsibilities
  • Support the development and implementation of asset protection strategies to reduce shrinkage and protect company assets.
  • Train store teams on customer service behaviors and asset protection tools, resources, and reporting.
  • Identify, track, and communicate external theft trends, causes, and resolutions.
  • Build and maintain working relationships with internal and external business partners to gather market data on theft trends and resolution resources.
  • Assist with prosecuting known theft incidents through timely response and proactive case building, including mandated court appearances.
  • Welcome customers with a warm greeting and provide assistance with our great product styles, features, and benefits.
  • Become a product and brand expert of Carter's, OshKosh, Little Planet, and Skip Hop to help families navigate every moment from preemie to size 14.
  • Provide excellent customer service with an enthusiastic and visible presence on the sales floor.
Requirements
  • A positive and solutions-oriented mindset.
  • Demonstrated customer service/engagement skills, including deescalating customer incidents.
  • Effective and professional verbal and written communication skills.
  • The ability to manage and prioritize multiple tasks at once.
What We Offer
  • Schedules that fit your life, with flexible hours to balance work and personal activities.
  • Benefits and perks that make life better, including full and part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and more.
  • Advance You Program, which helps earn a GED or a bachelor's degree tuition-free or learn English as a second language.
  • The opportunity to learn and build skills and grow as an individual, with professional and personal development to help shape your career.
  • Development programs to help you grow in your current role and beyond.
About Carter's Culture

Carter's is committed to creating a diverse and inclusive environment, where everyone feels valued and respected. We believe in fostering a culture of teamwork, flexibility, and growth, where our employees can thrive and succeed.

We are an Equal Opportunity and Affirmative Action employer, and we welcome applications from diverse candidates. We are proud to be a company that values and celebrates diversity, and we are committed to creating a workplace that is inclusive and respectful of all employees.

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