Regional Service Manager
2 weeks ago
D.R. Horton, Inc., a leading homebuilder in the U.S., is seeking a Regional Service Manager - Property Management to maintain our Build-To-Rent communities and deliver exceptional customer satisfaction within a region.
Key Responsibilities:- Ensure effective planning and oversight of community maintenance, scheduling, and preventative maintenance.
- Support, train, and guide Service Managers, Service Techs, and Operations Team members.
- Oversee customer warranty requests, making repairs or scheduling subcontractors as needed.
- Manage community-level maintenance teams, develop staff goals, and monitor team progress.
- Develop and manage a preventive maintenance plan and schedule for each community.
- Implement and manage community safety programs.
- Conduct quarterly community evaluations and provide cost reduction recommendations.
- Provide ongoing direction, guidance, and training to on-site service associates.
- Recruit and interview on-site service associates.
- Collaborate with operations leadership team members to develop policy, processes, and programs to improve service operations.
- Evaluate, manage, and contract regional service contractors to gain economies of scale.
- Keep informed of and provide plans for assets to accommodate changes in local, state, and federal code requirements.
- Coordinate technical training, such as HVAC, EPA, CPO, and appliance repair.
- Conduct business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.
- Effectively communicate with various support teams to ensure quality documentation, reporting, and community performance.
- Participate in special projects planning as needed.
- High school diploma or general education degree (GED).
- Seven plus years' multi-site experience with increasingly responsible leadership positions within Facilities/Maintenance Management.
- A vehicle capable of carrying supplies, valid driver's license with a good driving record, personal supply of general tools, and willingness to drive among designated communities.
- High-level understanding and ability to oversee repairs of HVAC, plumbing, electrical, basic carpentry, and mechanical systems.
- Working knowledge of fire, life, and safety procedures and Safety Data Sheets (SDS) regulations.
- Strong written and verbal communication skills.
- Ability to utilize DHI residential warranty applications on a smartphone, tablet, or laptop.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral form, or via DHI residential warranty applications.
- Proficiency with MS Office and email.
- Associate degree or equivalent from a two-year college or technical school.
- Bilingual/Spanish. Ability to read and write in Spanish a plus.
- EPA -608 Type II minimum certification, EPA -Proctorship, CPO certification a plus.
- Community onboarding and disposition experience a plus.
- Excellent benefits package including medical, vision, and dental.
- 401(K) and Employee Stock Purchase Plan.
- Flex Spending Accounts and Life Insurance.
- Vacation, Sick, Personal Time, and Company Holidays.
$100,000 - $135,000
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