Senior Retail Operations Manager

5 days ago


Palo Alto, California, United States Apple Full time
Job Overview

As a Senior Retail Operations Manager, you will be responsible for leading teams to deliver exceptional customer experiences and drive business growth in Apple retail stores.

The role is complex and challenging, requiring strong leadership skills to maintain peak performance, even working side by side with team members. You will continually refocus your teams on providing a quality experience for each customer at the store, analyzing key metrics such as customer and employee feedback, and providing guidance to achieve market goals.

To succeed in this role, you will need to bridge the worlds of retail and corporate, combining executive vision with field execution to contribute to the future success of Apple. This includes executing strategies that balance sales, training, technical support, and business-focused segments within each store.

About Apple

Apple is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Compensation and Benefits

We offer a competitive salary range of $110,000 - $140,000 per year, depending on location and experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Required Skills and Qualifications

  • 5+ years of experience in retail operations management or a related field
  • Proven track record of driving business growth and improving customer satisfaction
  • Excellent leadership and communication skills
  • Able to analyze data and make informed decisions
  • Familiarity with retail industry trends and best practices


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