Office Assistant NYU Langone South Shore Neurologic AssociatesIslip

6 days ago


West Islip, New York, United States NYU Winthrop Full time
Job Summary

We are seeking a highly organized and detail-oriented Office Assistant to join our team at NYU Langone South Shore Neurologic AssociatesIslip. The successful candidate will provide exceptional front desk support for clinical intake operations, ensuring a seamless patient experience.

Key Responsibilities
  • Provide basic front desk support for clinical intake operations
  • Pre-authorize and certify patient information, excluding surgical procedures
  • Screen telephone callers, handle calls, and take messages or direct callers to the appropriate person or area
  • Schedule routine appointments, follow-ups, and procedures that do not require pre-authorization
  • Collect and complete patient-related documents, including demographic information and insurance details
  • Assist patients in enrolling in Patient Secure, if necessary
  • Verify patient appointments and update the system accordingly
  • Maintain the schedule to ensure no gaps in scheduling
  • Perform patient check-in and check-out procedures
  • Gather patient demographic information and materials, including insurance details and ID cards
  • Collect co-pays and balances owed to the institution
  • Scan necessary documents, including insurance cards and lab requisitions, into the intake system
  • Monitor the intake work queue for timely completion
  • Ensure accurate procedure and diagnosis coding in pre-certification and verification processes
  • Assist patients with insurance coverage questions and refer them to the business office for financial matters
  • Maintain cooperative and professional relationships with physicians, nurses, and office staff
  • Perform typing tasks, including forms, letters, and envelopes
  • Answer patient questions and ensure understanding and satisfaction
  • Maintain confidentiality and handle sensitive information
  • Organize and maintain files, including sorting and distributing documents
  • Process incoming and outgoing documents, including faxes and mail
  • Restock supplies and maintain a clean and organized workspace
Requirements
  • High School diploma or equivalent
  • Excellent organizational, interpersonal, and verbal and written communication skills
  • Strong customer service skills and ability to complete multiple tasks efficiently
  • Knowledge of Microsoft Office, database, and internet applications
  • Light accurate keyboarding skills
Preferred Qualifications
  • 6 months of experience in a physician practice office
  • Knowledge of medical terminology
  • Knowledge of EPIC Ambulatory

NYU Langone Hospital-Long Island is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information, or any other factor which cannot lawfully be used as a basis for an employment decision.



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