E2 Implementation Specialist

19 hours ago


Gaithersburg, Maryland, United States i360technologies Full time

Job Description:

Support E2 Software Solutions

At i360technologies, we are looking for a skilled E2 Software Support Specialist to provide top-notch technical assistance to our clients. As an E2 Implementation Specialist, you will be responsible for resolving complex technical issues, analyzing business needs, and implementing effective solutions.

Key Responsibilities:

  • Provide Tier 2 and 3 support for E2 software solutions
  • Analyze and resolve technical issues using information center tools
  • Develop and document user business requirements for E2 products and services
  • Ensure that business requirements and needs are properly delivered to clients
  • Assist in organizing, preparing, and conducting user personnel training and educational programs for E2
  • Provide analysis and recommendations to management for re-engineering, with an understanding of technical problems and solutions
  • Recommend process changes for integrating new processes with existing ones and communicating these changes to impacted business systems teams

Requirements:

  • 2 years' experience as a E2 Solutions Customer Support Analyst within the last 5 years
  • Experience with E2 for Travel, E2 Commercial travel software product, and COTS from Carlson Wagonlit (CW)
  • Experience with gathering user business requirements and ensuring proper implementation
  • Experience with organizing, preparing, and conducting user personnel training and educational programs
  • Experience with business process re-engineering and understanding of technical problems and solutions
  • ITIL Foundation level certification and Agile software delivery methodology training
  • Bachelor's degree or equivalent related experience
  • Demonstrated excellent customer service skills, strong communication, presentation, analytical, and technical skills
  • Proficient in Microsoft Word, PowerPoint, and Excel
  • Demonstrated ability to work independently with minimal supervision
  • Must be able to complete a federal background investigation and be a US Citizen or have a Green Card


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