E2 Implementation Specialist
19 hours ago
Job Description:
Support E2 Software Solutions
At i360technologies, we are looking for a skilled E2 Software Support Specialist to provide top-notch technical assistance to our clients. As an E2 Implementation Specialist, you will be responsible for resolving complex technical issues, analyzing business needs, and implementing effective solutions.
Key Responsibilities:
- Provide Tier 2 and 3 support for E2 software solutions
- Analyze and resolve technical issues using information center tools
- Develop and document user business requirements for E2 products and services
- Ensure that business requirements and needs are properly delivered to clients
- Assist in organizing, preparing, and conducting user personnel training and educational programs for E2
- Provide analysis and recommendations to management for re-engineering, with an understanding of technical problems and solutions
- Recommend process changes for integrating new processes with existing ones and communicating these changes to impacted business systems teams
Requirements:
- 2 years' experience as a E2 Solutions Customer Support Analyst within the last 5 years
- Experience with E2 for Travel, E2 Commercial travel software product, and COTS from Carlson Wagonlit (CW)
- Experience with gathering user business requirements and ensuring proper implementation
- Experience with organizing, preparing, and conducting user personnel training and educational programs
- Experience with business process re-engineering and understanding of technical problems and solutions
- ITIL Foundation level certification and Agile software delivery methodology training
- Bachelor's degree or equivalent related experience
- Demonstrated excellent customer service skills, strong communication, presentation, analytical, and technical skills
- Proficient in Microsoft Word, PowerPoint, and Excel
- Demonstrated ability to work independently with minimal supervision
- Must be able to complete a federal background investigation and be a US Citizen or have a Green Card
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Gaithersburg, Maryland, United States i360technologies Full timei360technologies, a rapidly growing GOVCON professional services company, offers a unique opportunity for experienced professionals to join our team as an E2 Solutions Support Specialist.About the Job:Deliver high-quality technical support to customers using E2 products and servicesAnalyze and resolve complex technical issues using information center...
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