E2 Solutions Support Specialist
19 hours ago
At i360technologies, a leading GOVCON professional services company, we offer competitive pay and robust benefits for full-time employees. Our growing organization is seeking an experienced E2 Solutions Support Specialist to provide Tier 2 and 3 support to end users.
About the Role:
- Provide technical assistance and troubleshooting to customers using E2 products and services
- Develop and document user business requirements for client's E2 products and services
- Assist in organizing, preparing, and conducting user personnel training and educational programs for E2
- Offer analysis and recommendations to clients' management for re-engineering and process improvements
Requirements:
- Minimum of 2 years' experience as a E2 Solutions Customer Support Analyst, within the last 5 years
- Thorough functional knowledge and understanding of E2 products and services
- Experience with ServiceNow as a ticketing system and ITIL Foundation level qualification
- Agile software delivery methodology training and Scrum Master certification
- Bachelor's degree or equivalent related experience and US Citizenship or Green Card
- Excellent customer service skills, strong communication, presentation, analytical, and technical skills
- Proficient in Microsoft Word, Power Point, and Excel
What We Offer:
- Competitive pay: $60,000 - $80,000 per year, depending on experience
- Robust benefits for full-time employees, including health insurance, retirement plans, and paid time off
- Professional development opportunities and meaningful work
- Leadership that cares and flexibility
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