E2 Solutions Support Specialist

19 hours ago


Gaithersburg, Maryland, United States i360technologies Full time

At i360technologies, a leading GOVCON professional services company, we offer competitive pay and robust benefits for full-time employees. Our growing organization is seeking an experienced E2 Solutions Support Specialist to provide Tier 2 and 3 support to end users.

About the Role:

  • Provide technical assistance and troubleshooting to customers using E2 products and services
  • Develop and document user business requirements for client's E2 products and services
  • Assist in organizing, preparing, and conducting user personnel training and educational programs for E2
  • Offer analysis and recommendations to clients' management for re-engineering and process improvements

Requirements:

  • Minimum of 2 years' experience as a E2 Solutions Customer Support Analyst, within the last 5 years
  • Thorough functional knowledge and understanding of E2 products and services
  • Experience with ServiceNow as a ticketing system and ITIL Foundation level qualification
  • Agile software delivery methodology training and Scrum Master certification
  • Bachelor's degree or equivalent related experience and US Citizenship or Green Card
  • Excellent customer service skills, strong communication, presentation, analytical, and technical skills
  • Proficient in Microsoft Word, Power Point, and Excel

What We Offer:

  • Competitive pay: $60,000 - $80,000 per year, depending on experience
  • Robust benefits for full-time employees, including health insurance, retirement plans, and paid time off
  • Professional development opportunities and meaningful work
  • Leadership that cares and flexibility


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