Automotive Service BDC Specialist

2 weeks ago


Richardson, Texas, United States Sonic Automotive Full time
Job Overview

Sonic Automotive is a leader in the automotive sector, committed to excellence in customer service and employee development. We pride ourselves on our values and the positive work environment we cultivate.

Position Summary: The Service BDC Specialist plays a crucial role in managing service appointments for customers reaching out to the dealership. This position focuses on delivering an exceptional customer experience by addressing inquiries with professionalism and accuracy. The specialist will utilize various tools, including CRM software, to manage customer interactions and maintain updated records.

Key Responsibilities:

  • Respond to customer inquiries via phone and internet with professionalism and courtesy.
  • Accurately input customer data into the CRM system.
  • Schedule service appointments efficiently.
  • Conduct follow-up surveys to gauge customer satisfaction and preferences.
  • Utilize lead management tools effectively.
  • Prepare necessary reports and documentation in a timely manner.
  • Assist with cashier duties as needed.
  • Perform additional tasks as assigned while maintaining ethical standards and customer satisfaction.

Qualifications:

  • Strong communication skills, both verbal and written.
  • Proficient in phone and computer operations.
  • Able to work independently and collaboratively in a dynamic environment.
  • Experience in a call center setting is preferred.
  • Excellent organizational and time management abilities.
  • Capable of understanding and following company policies and procedures.

Additional Information: At Sonic Automotive, we offer a comprehensive training program, competitive pay, and a robust benefits package. We are dedicated to fostering a supportive and rewarding workplace for all employees.



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