Customer Service Representative

3 weeks ago


Depew, New York, United States Citizens Full time

About the Role

We are seeking a highly motivated and customer-focused Citizens Teller to join our team. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Greet and assist customers in our lobbies, providing personalized advice and solutions to meet their financial needs.
  • Demonstrate a strong understanding of our products and services, educating customers and responding to their questions and concerns.
  • Meet quarterly referral goals and consistently deliver high-quality customer service.
  • Process transactions, including cash and digital payments, while maintaining accurate records and adhering to financial policies and procedures.

What We Offer

  • A competitive salary range of $17-$22 per hour, based on experience and qualifications.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement benefits and paid time off.
  • Opportunities for career growth and development, including training and coaching to help you succeed in your role.

Requirements

  • High school degree or equivalent required; prior customer service experience preferred.
  • Strong communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Ability to work a variety of shifts, including weekends and evenings, as needed.

Preferred Qualifications

  • 6 months of experience processing transactions, with a strong understanding of cash handling and digital payments.
  • Motivational and team-oriented, with a passion for delivering exceptional customer service.

Why Work for Citizens

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. We offer a supportive and collaborative work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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