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Branch Manager

2 months ago

Albuquerque, New Mexico, United States Ambercare Full time
Job Summary

This is a challenging and rewarding role that requires a strong leader to oversee and manage the daily operations and administrative functions of our branch. As an Operations Director, you will be responsible for ensuring the branch is operating in compliance with all company and contractual requirements, while also driving census and revenue growth through effective service delivery of care plans.

Key Responsibilities
  • Operational Oversight: Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements.
  • Census and Revenue Growth: Assists in census and revenue growth by executing effective service delivery of care plans.
  • Staff Management: Helps recruitment, orientation, training, and retention of branch and office support staff.
  • Direction and Guidance: Provides direction and guidance to branch and administrative employees to ensure workers' compensation and unemployment claims are reported and handled appropriately.
  • Team Facilitation: Facilitates team meetings as needed.
  • Evaluation and Training: Evaluates skills of the administrative staff annually and conducts additional training and counseling as needed.
  • Community Outreach: Maintains relationships with all referral sources and conducts community outreach and/or attends employee recruitment events.
  • Process Development: Develops and executes processes to ensure clients are receiving services as authorized.
  • Reporting and Troubleshooting: Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director, troubleshoots and resolves customers' concerns and grievances.
  • Administrative Tasks: Processes payroll and billing as needed.
  • Confidentiality and Attendance: Maintains a high degree of confidentiality at all times due to access to sensitive information and maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
  • Regulatory Compliance: Follows all Medicare, Medicaid, and HIPAA regulations and requirements.
  • Other Duties: Abides by all regulations, policies, procedures, and standards and performs other duties as assigned.
Requirements and Competencies
  • Education: Bachelor's Degree preferred.
  • Experience: 3-5 years' experience in healthcare; some experience in home care, home health, or private duty is preferred.
  • Supervisory Experience: 2+ years of supervisory/management experience.
  • Business Development: Demonstrated ability to drive census/revenue growth and develop business.
  • Training and Communication: Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually.
  • Computer Proficiency: Computer proficiency - MS Office and HRIS.
  • Organizational Skills: Organizational skills and ability to meet deadlines in a fast-paced environment.
  • Driver's License and Vehicle: Must have a valid driver's license, auto insurance, reliable personal vehicle, and ability to travel to the branch's service area.