IT Support Specialist

7 days ago


Sergeant Bluff, Iowa, United States CF Industries Full time
Job Summary

The IT Support Specialist is a key role at CF Industries, responsible for providing technical support to end-users for hardware, software, and peripherals. This position requires a strong understanding of IT systems and the ability to troubleshoot and resolve complex issues.

Key Responsibilities
  • Provide technical support to end-users for hardware, software, and peripherals
  • Resolve complex technical issues through troubleshooting and analysis
  • Manage issues using established tracking processes
  • Deliver support to the user community for maximizing PC potential
  • Maintain, configure, and administer computer networks and related computing environments
  • Perform and complete project tasks as assigned by the team leader
  • Monitor, diagnose, and resolve hardware, software, or other network and system problems
  • Maintain cybersecurity and data security protocols
Requirements
  • BS/BA or equivalent in a related field
  • 0-2 years of related professional work experience
  • Microsoft Office proficiency
  • Computer and system hardware deployment experience
  • Hardware configuration and monitoring experience
  • Software deployment experience
  • System user support experience
  • Interpersonal communication skills
  • Learning agility
What We Offer

CF Industries offers competitive compensation, including base pay and an incentive program, as well as a comprehensive benefits package. You'll enjoy a dynamic work environment and opportunities for growth and development.


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