Customer Service Representative

2 weeks ago


Charlotte, North Carolina, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness.

This is a set schedule position, working Saturdays and Sundays from 2pm-10pm. As a Member Services Representative, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Greet members, prospective members, and guests, providing a warm and welcoming experience.
  • Handle all front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Take prospective members on tours of our facilities and provide information about our services.
  • Respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of our club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers.
  • Strong listening skills, with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.


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