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2 weeks ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness.
This is a set schedule position, working Saturdays and Sundays from 2pm-10pm. As a Member Services Representative, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.
Key Responsibilities- Greet members, prospective members, and guests, providing a warm and welcoming experience.
- Handle all front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
- Take prospective members on tours of our facilities and provide information about our services.
- Respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of our club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers.
- Strong listening skills, with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
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