Member Services Representative

4 weeks ago

Keene, New Hampshire, United States Keene Family YMCA Full time
Job Summary

The Keene Family YMCA is seeking a part-time Member Services Representative to work at their Welcome Center. In this role, you will deliver excellent service to all members, guests, and program participants, creating a positive environment that promotes youth development, social responsibility, and healthy living in accordance with YMCA policies and procedures with advocacy for diversity, equity, and inclusion (DEI).

Key Responsibilities
  1. Creates an environment where all members, guests, and program participants feel welcomed and appreciated while using a DEI lens.
  2. Provides excellent service to members, guests, and program participants in the facility and on the phone, contributing to member retention.
  3. Communicates effectively face-to-face and on the phone, while giving tours, answering questions or concerns or engaging in relationship building with members and prospective members.
  4. Handles situations that may arise regarding membership status, facility usage, etc. Remains calm and in control even under adverse circumstances and refers to a supervisor when necessary.
  5. Provides accurate and concise information regarding memberships, programs, and Y-related information. Remains current on programs, events, policies, and procedures.
  6. Enforces all YMCA policies, including but not limited to facility usage. Monitoring the entry of all persons into the Y facility and enforcing policy accordingly.
  7. Always looks and acts professional, including wearing a staff shirt, name tag, refraining from gossip and inappropriate behavior, and personal cell phone use.
  8. Participates in staff meetings and/or related meetings.
Benefits
  • Membership to the Y
  • Flexible schedules
  • Professional development opportunities
  • 401a retirement plan with company match, plus option to contribute to a 403b retirement savings account
  • The opportunity to work for a mission-driven organization and to make a real difference in the lives of others in your community
Requirements
  • High School diploma
  • Strong customer service, communication, computer, and problem-solving skills
  • High level of confidence, patience, and attention to detail
  • Ability to work with a diverse population, diffuse confrontational situations, and work in a fast-paced environment
  • A willingness to commit to the mission of the YMCA
  • CPR and First Aid certified (training will be provided as needed)
  • Ability to serve as a positive role model to staff, program participants, parents, and members.
  • Ability to perform duties with professionalism, enthusiasm, kindness, empathy, care, honesty, and respect.
About Us

The Keene Family YMCA is a 501(c)3 charitable organization, committed to strengthening our community through programs and services focused on Youth Development, Healthy Living, and Social Responsibility. We are only impactful in our work when we have dedicated, knowledgeable, passionate staff who believe in our cause.

Possibly, you are the cause-driven leader we are looking for that can build personal and meaningful relationships with YMCA members, participants, volunteers, and guests, while exemplifying the Y's commitment to Diversity, Equity, and Inclusion and the four-character values of Caring, Honesty, Respect & Responsibility.

All positions require passing a background check.

The Keene Family YMCA is an Equal Opportunity Employer (EOE), and prohibits discrimination on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, marital or family status.

Salary: starting at $12.60

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