Field Service Technician

4 weeks ago


Keene, New Hampshire, United States Phantom Staffing Full time

About the Job

The Field Service Technician will perform on-site customer support activities involving the installation, maintenance, repair, and troubleshooting of complex products at customer sites in a timely and cost-effective manner.

Key Responsibilities:

  • Conduct on-site installation of complex products and follow testing procedures to ensure proper working order.
  • Instruct customers in the operation and maintenance of the systems.
  • Make recommendations on improving existing testing, maintenance, and training procedures.
  • Perform remote support as required for customers and service engineers.
  • Represent company in dealings with customer and is responsible for customer satisfaction.

Requirements:

  • AS degree/ BS degree preferred
  • 5-7 years hands-on field service experience
  • Demonstrated competency and high level of understanding of control system electronics and high voltage power supplies (RF, DC, and microwave)
  • Demonstrated competency and high level of understanding of vacuum systems, metallurgy, physics, and chemistry
  • Excellent customer relations and organizational skills required
  • Above average computer skills, knowledge of MS Office, Excel, PowerPoint, and other similar software packages

Company: Phantom Staffing


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