Service Quality Enhancement Director

6 days ago


Geneva, New York, United States Finger Lakes Community Health Full time

Overview

Finger Lakes Community Health (FLCH) is a leading healthcare provider in the Finger Lakes Region, serving patients of all ages and backgrounds. Our mission is to deliver high-quality, patient-centered care in a compassionate and supportive environment.

Job Summary

The Patient Experience Manager is responsible for overseeing and enhancing all aspects of patient satisfaction and service quality within our healthcare facility. Key responsibilities include monitoring and analyzing patient feedback, engaging with patients to understand their needs, and collaborating with clinical and administrative teams to uphold high service standards.

Main Responsibilities:

  • Act as a liaison between patients and healthcare providers to ensure patients' needs are met.
  • Advocate for patient rights and ensure their voices are heard in decision-making processes.

Requirements and Benefits

  • High school or equivalent diploma required; secondary education preferred.
  • 5+ years of customer service experience required.
  • Prior supervisory experience required.
  • A valid New York State driver's license in compliance with FLCH drivers' policy.

Salary Information: The estimated annual salary range is $51,000 - $72,000.



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