Healthcare Quality Manager
3 weeks ago
The Patient Experience Manager plays a critical role in enhancing the overall patient experience at Finger Lakes Community Health. This position involves leading initiatives to improve patient satisfaction, streamline care processes, and leverage technology to facilitate communication. As a key member of our team, the Patient Experience Manager will work closely with clinical and administrative teams to ensure high service standards are maintained. They will also be responsible for developing and conducting staff training programs that emphasize patient-centered care.
Main Responsibilities:
- Develop and maintain protocols that enhance the patient experience, such as reducing wait times, improving communication, and enhancing care coordination.
- Act as a liaison between patients and healthcare providers to ensure patients' needs are met.
- 5+ years of customer service experience required.
- Prior supervisory experience required.
- The ability to work flexible hours - some evenings are required.
- The ability to communicate fluently in Spanish and English is preferred, but not required.
Benefits:
- Monday through Friday schedule, closed all major holidays.
- Medical insurance with a 90% employer contribution.
- Dental, Vision, and Life insurance.
- Safe Harbor 3% 401k contribution.
- Robust PTO offerings.
- Education reimbursement.
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