Operations Manager
1 week ago
We are seeking a highly skilled Operations Manager to join our team at Bank of America. As a key member of our operations team, you will be responsible for leading a segment or small operations unit for a site, region, or product line within the bank's internal operations.
Key Responsibilities- Forecasts and manages staffing levels and capacities, providing effective coaching and sharing constructive feedback to drive Operational Excellence.
- Applies knowledge of end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.
- Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas.
- Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness.
- Aligns bank priorities and strategies to employee metrics and goals and strives to recognize, encourage, and improve team performance to support an inclusive work environment.
- Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
- Manager of Process & Data: Demonstrates and expects process knowledge, data-driven decisions, simplicity, and continuous improvement.
- Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the 'why,' and connects contributions to business results.
- Risk Manager: Leads and encourages the identification, escalation, and resolution of potential risks.
- People Manager & Coach: Knows and develops team members through coaching and feedback.
- Financial Steward: Manages expenses and demonstrates an owner's mindset.
- Enterprise Talent Leader: Recruits, on-boards, and develops talent, and supports talent mobility for career growth.
- Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
- 1+ year leadership experience.
- 1+ year experience in Operations or Compliance; Sanctions experience highly desired.
- Commitment to challenging the status quo and promoting positive change.
- Strong attention to detail and problem-solving skills.
- Strong collaboration and influencing skills.
- Highly motivated to succeed in a fast-paced environment.
- Ability to develop team members to maximize their potential.
- Effective planning, time management, and organizational skills.
- Excels in working among diverse viewpoints to determine the best path forward.
- Experience & Knowledge of economic sanctions program requirements and disposition of sanctions alerts or extensive background with WTX and/or ACH experience.
- Experience in Global Banking & Markets business process.
- Excels in working among diverse viewpoints to determine the best path forward.
- Manages the risk-reward trade-off; follows the proper risk routines to get the right outcomes for the business.
- Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise, and simple language.
- Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization.
- Is intellectually curious; constantly seeks to learn and advance his/her knowledge.
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
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