Administrative Operations Specialist

2 months ago

Fishkill, New York, United States H&R Block Full time

Responsibilities...

The role involves delivering administrative assistance within a District or multiple Districts, focusing on operational and recruitment support, supply management, and various administrative tasks that contribute to the overall efficiency of the office's operations.

Act as the primary contact for technical assistance for both internal and external clients throughout the organization. Facilitate communication between clients, Technology Services departments, management, support teams, and business units. Employ software tools, knowledge bases, personal expertise, and computer systems to address and monitor user issues.

You will be accountable for the complete resolution and management of client inquiries or issues. This includes closely tracking requests, maintaining communication with clients, and providing timely solutions.

Daily tasks will include...

Offering seasonal recruitment assistance through the HRB Gateway hiring platform and providing administrative support to the District Operations Coordinator (DOC) for the overall district offices. Receiving and documenting communications (written, phone, and electronic) from offices with concerns or needs regarding supplies, facilities, or support. Investigating issues, researching solutions, and resolving problems or escalating them to the DOC, CSM, or DGM as necessary. Reviewing and validating invoices and preparing payments in Coupa for the DOC's authorization. Delivering technical support by engaging with internal and external clients via phone, email, and chat to provide assistance or information. Assessing client needs and utilizing software solutions and personal troubleshooting skills to identify potential resolutions. Potentially accessing office computers remotely to address technical challenges. Adhering to established protocols to manage inquiries and resolve issues, ensuring client satisfaction. Managing client communications using incident management, escalation, quality assessment procedures, and operational guidelines. Utilizing software tools and computer systems to accurately document and track client interactions. Adapting to shifts in user demands, work environments, and changes in processes or requirements. Maintaining a technical understanding of the products supported by the department. Participating in training related to the effective and efficient execution of job responsibilities. Performing additional duties as assigned by the District Operations Coordinator or in collaboration with the CSM and/or TSC Supervisor.

Qualifications...

Education:

High school diploma or equivalent required. Work Experience: 1-3 years of administrative experience. Experience in customer service. Proven decision-making, analytical, and problem-solving abilities. Strong organizational, prioritization, and project coordination skills. Excellent oral, written, and interpersonal communication skills, with the ability to engage with all levels of staff. Ability to communicate clearly and calmly via phone, email, and chat, employing effective customer service techniques with associates who may be under stress. Some familiarity or willingness to learn about Microsoft operating systems, network connectivity, computer peripherals, software applications, and remote tools. Experience working within a Windows environment.

Compensation Information

Pay Range Minimum: 15.87

Pay Range Maximum: 24.04

Job Family: Administrative

Employment Type: Seasonal - Corporate

WOTC Eligibility Check: Yes

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