Customer Experience Manager
12 hours ago
Indigo Books & Music is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Leader. As a key member of our Stores Leadership Team, you will be responsible for leading and executing work that contributes to the Store's operations and customer experience.
Key Responsibilities:
- Work collaboratively with the Store Leadership team to inspire a customer-centric culture and bring Indigo's mission to life.
- Responsible for the opening and closing of the store, daily store operations, customer experience, maintaining visual standards, and achieving or exceeding sales plans.
- Ensure the team is well-informed about products, promotions, and programs.
- Support the planning, prioritization, and execution of work.
- Responsible for facilities, maintenance, health and safety, and loss prevention.
- Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture.
- Practice and role model Feedback and Coaching - The Indigo Way.
- Participate in talent calibration and contribute to talent management and acquisition activities.
Requirements:
- 1-2 years of experience in a customer service, merchandising, or operations role.
- Demonstrated commitment to creating an exceptional employee and customer experience.
- Experience leading others.
- Performance-oriented.
- Ability to exercise good business acumen and systemic thinking.
- Ability to prioritize, plan, and execute while being agile.
- Knowledge of Provincial Health & Safety standards.
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
- Minimum 25 hours a week availability, including evenings and weekends, and could include early mornings and holidays.
Indigo's Commitment:
Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.
-
Customer Experience Manager
19 hours ago
Richmond, Virginia, United States Holiday Barn Full timeCustomer Experience ManagerHoliday Barn Pet Resorts is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our leadership team, you will be responsible for ensuring that every guest has a positive and memorable experience at our resort.Key Responsibilities:Develop and implement strategies to drive customer satisfaction...
-
Customer Experience Manager
2 weeks ago
Richmond, Virginia, United States SimpliSafe Wireless Home Security Full timeAbout SimpliSafe Wireless Home SecurityWe're a leading provider of innovative home security solutions, dedicated to protecting the lives and properties of our customers. Our mission is to deliver exceptional customer experiences through our cutting-edge technology and dedicated team of professionals.Our CultureWe're a collaborative and innovative...
-
Customer Experience Manager
3 weeks ago
Richmond, Virginia, United States SimpliSafe Wireless Home Security Full timeAbout SimpliSafe Wireless Home SecurityWe're a leading provider of innovative home security solutions, dedicated to protecting the lives and properties of our customers. Our mission is to deliver exceptional customer experiences through our cutting-edge technology and dedicated team of professionals.Our CultureWe're a collaborative and innovative...
-
Customer Experience Manager
23 hours ago
Richmond, Virginia, United States SimpliSafe Wireless Home Security Full timeAbout SimpliSafeWe're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure.We've created a culture here that cares just as deeply about the career you're building. Our culture is a no ego culture of collaboration and innovation where those seeking their next challenge can find...
-
Customer Experience Manager
1 week ago
Richmond, Virginia, United States SimpliSafe Wireless Home Security Full timeAbout SimpliSafeWe're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. Our culture is built on collaboration and innovation, where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those we protect.Our MissionWe don't...
-
Customer Experience Manager
2 weeks ago
Richmond, Virginia, United States Indigo Books & Music Full time**Job Summary**We are seeking a highly motivated and experienced Customer Experience Leader to join our team at Indigo Books & Music. As a key member of our Stores Leadership Team, you will be responsible for leading and executing work that contributes to the Store's operations and customer experience.**Key Responsibilities:**Lead and inspire a...
-
Customer Experience Account Manager
3 days ago
Richmond, Virginia, United States Platinum Resource Group Full timeJob Title: Customer Experience Account ManagerWe are seeking a highly skilled Customer Experience Account Manager to join our team at Platinum Resource Group. As a Customer Experience Account Manager, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide daily...
-
Customer Experience Manager
12 hours ago
Richmond, Virginia, United States SimpliSafe Wireless Home Security Full timeAbout SimpliSafeWe're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. Our culture is built on collaboration and innovation, where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those we protect. We don't just want...
-
Delivery Route Manager
3 weeks ago
Richmond, Virginia, United States Puritan Cleaners Full timeAbout the Job:Puritan Cleaners is seeking a skilled Route Manager to deliver exceptional customer service and drive business growth in our Home Delivery division. As a key member of our team, you will be responsible for managing daily routes, ensuring timely and accurate delivery of customer garments, and developing relationships with new and existing...
-
Customer Experience Specialist
3 weeks ago
Richmond, Virginia, United States A&H Management Full timeA&H Management is a marketing communications and customer acquisition firm. Our company specializes in providing a personal marketing and customer service touch to our clients. As a result, our Marketing Team is seeking a Marketing Assistant to help us continue to increase client revenue, market brand share, and exceed goals. We are in need of an exceptional...
-
Customer Experience Strategist
3 weeks ago
Richmond, Virginia, United States Commonwealth of Virginia Full timeJob SummaryThe Commonwealth of Virginia is seeking a highly skilled IT Product and Customer Relationship Analyst to join our team. As a key member of our customer success team, you will be responsible for leading customers' understanding of specific IT products, services, and governance, and analyzing data to improve our customer experience.Key...
-
Customer Experience Associate
2 weeks ago
Richmond, Virginia, United States TD Bank Group Full timeJob Title: Customer Experience AssociateWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer experiences and providing personalized financial solutions to our clients.Key Responsibilities:Process financial transactions...
-
Customer Experience Representative
7 days ago
Richmond, Virginia, United States TD Bank Group Full timeCustomer Experience AssociateWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer experiences by understanding customer needs and providing personalized financial solutions.Key Responsibilities:Process financial...
-
Customer Experience Specialist
3 weeks ago
Richmond, Virginia, United States AdvanSix Full timeAbout AdvanSixAdvanSix is a leading provider of essential products for various industries, including building and construction, fertilizers, plastics, solvents, packaging, paints, coatings, adhesives, and electronics. Our company plays a critical role in global supply chains, innovating and delivering high-quality products that touch people's lives.Job...
-
Customer Experience Team Lead
5 days ago
Richmond, Virginia, United States Insight Global Full timeCustomer Experience Team LeadA global travel insurance company is seeking a seasoned Customer Experience Team Lead to oversee the daily operations of its CX team in Richmond, Virginia.This key role involves managing a team of 10+ agents, monitoring performance metrics, and implementing strategies to improve customer satisfaction and operational...
-
Customer Experience Specialist
1 week ago
Richmond, Virginia, United States CarMax Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Consultant. In this role, you will be responsible for providing an exceptional customer experience by guiding customers through the car buying process, from initial inquiry to delivery.Key ResponsibilitiesConnect with customers to...
-
Customer Experience Team Lead
4 days ago
Richmond, Virginia, United States Insight Global Full timeCustomer Experience Team LeadA global travel insurance company is seeking a Customer Experience Team Lead to join its fast-growing team in Richmond, Virginia.This key employee will oversee the daily operations of the company's CX team, ensuring efficient and effective customer service via calls and various digital interactions.This role involves managing a...
-
Customer Experience Specialist
2 weeks ago
Richmond, Virginia, United States CarMax Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Consultant. In this role, you will be responsible for providing an exceptional customer experience by connecting with inbound customers, guiding them through the car buying process, and ensuring a seamless transition from online to...
-
Customer Experience Representative
2 weeks ago
Richmond, Virginia, United States CarMax Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Consultant. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, ensuring that our customers receive the highest level of service and support throughout their car buying journey.Key...
-
Customer Experience Representative
1 week ago
Richmond, Virginia, United States CarMax Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Consultant. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience, ensuring that our customers receive the highest level of service and support throughout their car buying journey.Key...