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Community Outreach Liaison

2 months ago

Hialeah, Florida, United States Miami Beach Medical Group Full time
{"title": "Community Outreach Liaison", "description": "Job Summary

We are seeking a highly motivated and results-driven Community Outreach Liaison to join our team at Miami Beach Medical Group. As a key member of our sales team, you will be responsible for cultivating and maintaining relationships with community partners to drive new member acquisition and contribute towards growth targets.

Key Responsibilities
  • Build and nurture relationships with individual seniors and business-to-business partnerships to generate new member opportunities.
  • Meet and exceed defined monthly, quarterly, and annual enrollment goals and center growth targets.
  • Meet with seniors and groups in their homes, workplaces, and places of worship to share about our ability to meet their care needs.
  • Cultivate strong relationships with community members and external partners to keep us as their top provider choice when referring seniors.
  • Partner with community officials, businesses, and senior outreach programs to develop events to grow our member base.
  • Ensure brokers and payer agents are invited to community events to ensure assignment.
  • Track results of various events to refine our approach over-time maximizing impact.
  • Engage new members through and beyond their first appointment to impact retention and serve as a liaison to resolve patient issues, as needed.
  • Answer basic questions related to benefits coverage and claims information.
  • Maintain a flexible work schedule, including the ability to work at various locations and on weekends, as needed.
  • Abide by company policies and procedures to ensure compliance with HIPAA guidelines.
Requirements
  • A bachelor's degree in marketing, Business Administration, or a related field or an additional combination of formal education, training, and experience above the minimum will be considered in lieu of the education on a year-for-year basis.
  • A minimum of four (4) years of successful sales experience.
  • Minimum three (3) years business-to-business experience preferred.
  • Experience working with seniors a plus, as is a general understanding of Medicare Advantage.
  • Relevant sales experience with establishing and maintaining relationships with business and vendor partners.
  • Experience in tele-sales to input sales data into a computer while on the telephone with a customer.
  • At least 2 years of business-to-consumer (B2C) marketing, outside sales, or community outreach experience.
  • Experience presenting to all audiences including public and senior management.
  • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
  • Ability to work core business hours, Monday – Friday, 40 hours, overtime, weeknights, and weekends, when required.
  • Insured with a dependable vehicle and current driver's license.
  • Ability to travel locally up to 75% of the time within assigned sales territory.
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