Sales Counselor

At Everstory Partners, we provide supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. Our mission is built on a deep understanding of the complex nature of grief, and we're committed to offering compassionate and personalized support. We believe that grief is a natural part of the human experience, and we're here to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Impact You Will Make

As a Sales Counselor in a funeral home location, you'll be responsible for providing a customer-focused experience during every interaction with families, guests, and community members. You'll utilize our sales process, based on exemplary discovery, industry-specific expertise, and customer-driven solutions, to sell products and services to customers who want to pre-plan their final arrangements. By effectively executing on monthly goals, you'll maximize revenue for the organization and succeed in a commission-based selling environment.

Key Responsibilities

• Guide individuals and families through funeral or memorial planning, utilizing sales presentations and additional tools provided by Everstory.
• Provide individuals and families with options to best meet their unique needs, or the unique needs of a deceased loved one, including touring the location and explaining service packages.
• Responsible for daily management of CRM and lead database, including generation of new leads via networking, online, and cold calling, generation of referrals, and categorization of leads (hot, warm, cold).
• Plan and conduct community outreach events, both on-site and off-site, to build relationships within the broader community and generate new leads.
• Complete all required paperwork, processes, and authorizations required to finalize a sale and deliver the service/product from start to finish.
• Participate in all sales and funeral meetings, communicating effectively with local management and team members regarding activity, progress, and results.

Requirements

• High school diploma or equivalent required, with some additional education preferred in a related area such as Business, Marketing, and/or Sales.
• 1 year of sales experience preferred.
• Must possess a valid driver's license and access to a personal vehicle. Off-site appointments will occur in this role, including meetings with clients and community events. Mileage reimbursement is provided for travel associated with job duties.
• Proficiency in MS Office (Microsoft Excel and Outlook) required.
• Experience working in a CRM (lead management system) preferred.
• Strong attention to detail with problem-solving skills.
• Strong oral, written, and interpersonal communication skills.
• Strong organizational and planning skills in a fast-paced environment.
• Ability to maintain a high level of discretion and confidentiality when handling sensitive information.

What We Offer

Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees, including medical, dental, 401k with a company match, life, short-term disability, long-term disability, vision, tuition reimbursement, employee discount programs, generous PTO programs, volunteer opportunities, and much more.

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.