Customer Experience Specialist
3 weeks ago
This position at Elizabeth Lawson - State Farm Agent requires a dedicated individual to provide top-notch customer service and promote insurance options. As a key member of our team, you will contribute to the success of our business while developing your skills and advancing your career.
Key Responsibilities
- Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-centric approach to educate customers about insurance options, identify their needs, and market suitable products and services.
- Maintain a high level of professionalism, demonstrating a strong work ethic and commitment to success.
Compensation and Benefits
- An estimated annual salary of approximately $45,000, plus commission/bonus opportunities.
- A performance-based bonus structure ensures your hard work directly impacts your earnings.
- Enjoy paid time off to recharge and pursue personal interests.
Requirements and Skills
- Excellent communication skills, including written, verbal, and listening abilities.
- People-oriented traits, with a focus on customer satisfaction.
- Strong organizational skills, with the ability to manage multiple tasks and responsibilities.
- Self-motivation, driving career growth and success.
- Attention to detail, ensuring accuracy and precision in all aspects of the job.
- Dedication to customer service, consistently striving for excellence.
- Ability to learn computer functions, leveraging technology to enhance productivity.
- Multitasking skills, efficiently managing competing priorities.
- A Property and Casualty license, which is a mandatory requirement for this role.
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