Customer Experience Specialist

3 weeks ago


St Petersburg, Florida, United States Elizabeth Lawson - State Farm Agent Full time
Overview of the Role
This position at Elizabeth Lawson - State Farm Agent requires a dedicated individual to provide top-notch customer service and promote insurance options. As a key member of our team, you will contribute to the success of our business while developing your skills and advancing your career.

Key Responsibilities
  • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate customers about insurance options, identify their needs, and market suitable products and services.
  • Maintain a high level of professionalism, demonstrating a strong work ethic and commitment to success.

Compensation and Benefits
  • An estimated annual salary of approximately $45,000, plus commission/bonus opportunities.
  • A performance-based bonus structure ensures your hard work directly impacts your earnings.
  • Enjoy paid time off to recharge and pursue personal interests.

Requirements and Skills
  • Excellent communication skills, including written, verbal, and listening abilities.
  • People-oriented traits, with a focus on customer satisfaction.
  • Strong organizational skills, with the ability to manage multiple tasks and responsibilities.
  • Self-motivation, driving career growth and success.
  • Attention to detail, ensuring accuracy and precision in all aspects of the job.
  • Dedication to customer service, consistently striving for excellence.
  • Ability to learn computer functions, leveraging technology to enhance productivity.
  • Multitasking skills, efficiently managing competing priorities.
  • A Property and Casualty license, which is a mandatory requirement for this role.


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