Customer Engagement Specialist

5 days ago


St Petersburg, Florida, United States Nuvision Full time

Nuvision is seeking a highly skilled Customer Engagement Specialist to join our team. As a key member of our Community Engagement Team, you will play a critical role in driving business growth and delivering exceptional customer experiences.

About Nuvision

We are a dynamic company that works with industry giants in the automotive field. Our goal is to assist clients in expanding their business by providing a superb experience for every customer.

Job Description

The Customer Engagement Specialist will be responsible for:

  • Mastery of client product knowledge, pricing, sales promotions, and contract negotiation
  • Answering consumer questions and easing concerns through education on client perks vs. competition
  • Recommending products and services tailored to consumer needs and informing them of sales promotions
  • Completing sales for new customer accounts accurately and timely
  • Tracking consumer interactions and reporting back to sales executives for improvement suggestions
  • Contributing ideas for improving sales processes and customer interactions
  • Participating in extensive sales training to increase client knowledge and business expertise
Requirements

To succeed as a Customer Engagement Specialist, you should have:

  • Experience as a Customer Service Representative or similar
  • Strong communication and people skills
  • Ability to thrive in a fast-paced environment
  • Impeccable negotiation and persuasion skills
  • Proven record of overturning customer concerns and increasing sales revenue
  • An outgoing, personable, and affable personality

Estimated Salary: $60,000 - $80,000 per year



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