Customer Engagement Specialist
5 days ago
Nuvision is seeking a highly skilled Customer Engagement Specialist to join our team. As a key member of our Community Engagement Team, you will play a critical role in driving business growth and delivering exceptional customer experiences.
About NuvisionWe are a dynamic company that works with industry giants in the automotive field. Our goal is to assist clients in expanding their business by providing a superb experience for every customer.
Job DescriptionThe Customer Engagement Specialist will be responsible for:
- Mastery of client product knowledge, pricing, sales promotions, and contract negotiation
- Answering consumer questions and easing concerns through education on client perks vs. competition
- Recommending products and services tailored to consumer needs and informing them of sales promotions
- Completing sales for new customer accounts accurately and timely
- Tracking consumer interactions and reporting back to sales executives for improvement suggestions
- Contributing ideas for improving sales processes and customer interactions
- Participating in extensive sales training to increase client knowledge and business expertise
To succeed as a Customer Engagement Specialist, you should have:
- Experience as a Customer Service Representative or similar
- Strong communication and people skills
- Ability to thrive in a fast-paced environment
- Impeccable negotiation and persuasion skills
- Proven record of overturning customer concerns and increasing sales revenue
- An outgoing, personable, and affable personality
Estimated Salary: $60,000 - $80,000 per year
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