Retail Sales Associate

1 month ago

Fullerton, California, United States Floor & Decor Holdings, Inc. Full time
About the Role

Floor & Decor is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will play a key role in providing exceptional customer service, maintaining a clean and organized sales floor, and contributing to a fast-paced and safe work environment.

Key Responsibilities
  • Connect with customers, ask about their projects, and recommend our products to excite customers about their purchase.
  • Provide above-and-beyond customer service and exceed customer expectations when assisting customers.
  • Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable, and safe.
  • Work in cooperation with management and team members to achieve sales goals.
  • Process customers at checkout using the point-of-sale (POS) system.
  • Process customer refunds and exchanges according to established guidelines.
  • Follow established cash, check, and credit card acceptance procedures.
  • Create price tags and merchandise signs. Stock, tag, and display merchandise.
  • Act and work in a manner consistent with the company's core values.
  • Demonstrate and understand compliance of the company's safety processes.
  • Answer the telephone according to the company guidelines.
  • Be available to assist in other areas of the store as needed.
  • Work in a fast-paced environment with accuracy.
Requirements
  • Must be 18 years or older.
  • Knowledge of basic math skills.
  • Customer service experience.
  • Ability to handle multiple tasks and work well under pressure.
  • Some positions may require completion of forklift certifications through F&D.
  • Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.
Working Conditions
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
Physical/Sensory Requirements
  • Ability to exert 30-60 pounds of force occasionally, and/or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
  • The employee is often required to use their hands and fingers to handle or feel.
  • The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch, or crawl.

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