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Retail Sales Associate

1 month ago

Fullerton, California, United States Office Depot Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Part Time Sr. Store Associate to join our team at Office Depot. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, promoting sales, and maintaining a positive store environment.

Key Responsibilities
  • Provide exceptional customer service by educating customers about Office Depot products and services, and utilizing communication tools to request assistance and coordinate customer engagement.
  • Perform duties such as cashier, logistics support, stocking, restocking, down stocking, inventory control, cleaning the store, and protecting company assets.
  • Ensure the completion of damaged and defective/buy back merchandise through the RCC process.
  • Proactively acknowledge and engage every customer to ensure a positive customer experience, and utilize and understand the selling program to promote the sale of the best solution and additional product and/or services solutions.
  • Evaluate customer needs to determine what additional offerings or services that a customer may need, and refer customers to the Contract Sales organization as necessary.
  • Work to continually develop personal selling skills and specialized product knowledge, and drive Technology, Tech Services, Furniture, and Print sales by supporting all related current programs, new product launches, and special initiatives.
  • Ensure compliance with company policies, procedures, and practices, and support company loss prevention efforts.
  • Successful completion of Tech, Print, and other applicable training and continued education in these areas is expected, up to and including designated certifications, if required.
Requirements
  • High School diploma or equivalent education preferred.
  • Minimum 1 year experience in a related field.
  • 2 Years Sales and/or Customer Services experience preferred.
  • Must possess the ability to use technology and print equipment applicable to the role, and to access information necessary to complete daily responsibilities.
  • Must possess the ability to process information/merchandise through the POS register system.
  • Basic computer skills.
  • Must possess strong selling skills.
  • Must possess strong interpersonal and communication skills.
  • Must be adaptable to a changing environment.
  • Must be able to coach and train others in a professional environment.
  • Possess excellent verbal and written communication skills.
  • Personal Attributes:
    • Positive and Engaging.
    • Action Oriented.
    • Integrity, Accountability & Trust.
    • Demonstrate passion for the brand, products, services, and solutions offered to our customers.
    • Must possess a desire to continually develop personal selling skills and product knowledge.
    • Drive for Results.
    • Decision Quality.
    • Patience.
What We Offer

Competitive salaries, a benefits package, which includes a 401(k), and plenty of opportunity to move and grow within our organization.

Eligibility to participate in the Retail Store Hourly Non-Management Incentive program, measured on Store-level Metrics, paid in accordance with the Incentive Plan terms and conditions.