Customer Service Ambassador at SAT Airport

4 days ago


San Antonio, Texas, United States J|D Operational Services Full time

Job Summary:

Overview

The Parking Services Representative is responsible for providing exceptional customer service to guests arriving at San Antonio International Airport (SAT).

This role involves greeting guests, offering safe and efficient vehicle guidance, and active control of all parking spaces and directions in accordance with company performance standards.

The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work well in a team environment.

Key Responsibilities:

  • Greet arriving guests and provide courteous, efficient, and enthusiastic service for guest requesting valet parking.
  • Issue tickets to customers recording the required information on each ticket.
  • Collect payment either through cash, credit card or validation always securing cash according to the company's standard operating procedures.
  • Process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
  • Provide the correct change for cash transactions and issue a receipt for all fee transactions.
  • Accurately complete the daily shift paperwork by recording the number of transactions by parking rate, number of vehicles in and out of the facility, number of contract parkers.

Required Skills and Qualifications:

  • Excellent communication and problem-solving skills.
  • Ability to work well in a team environment.
  • Customer focused, action oriented, and committed to excellence.
  • Strong sense of personal motivation and responsibility.
  • Excellent time management and customer service skills.

Benefits:

  • We offer competitive compensation and a comprehensive benefits package.
  • Average salary: $16.00 per hour.
  • You'll also enjoy working in a dynamic environment with opportunities for growth and development.


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