Customer Service Ambassador

4 days ago


San Antonio, Texas, United States GuideWell Full time
About the Role

We are seeking a highly motivated Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will be responsible for handling inbound customer calls from providers and members, ensuring that the highest level of service is provided at all times.

Salary and Benefits

The estimated salary for this role is $18.00 per hour. We offer a range of benefits, including insurance benefits, 401(k) match, wellness incentives, growth opportunities, paid time off, and holidays.

Job Description

As a Customer Service Ambassador, your primary responsibilities will include:

  • Answering questions from providers and members about benefits and eligibility in a courteous and respectful manner
  • Maintaining a high accuracy level by providing complete and accurate information at all times
  • Documenting notes of each call to ensure all information is saved correctly
  • Abiding by all Customer Service Goals as set by the Manager of the department
  • Ensuring adherence to Customer Service metrics, including average monthly After Call Work (AUX) time, hold time, staff time, talk time, and quality
  • Handling call backs and escalations, including escalating calls to the necessary department when appropriate and making callbacks to customers as needed
Required Skills and Qualifications

To be successful in this role, you will need:

  • 0-1 years related work experience in an inbound call center environment, preferably in the health insurance industry
  • A high school diploma or GED
  • Excellent verbal and written communication skills
  • A professional phone voice
  • Good, basic computer and typing skills
  • Proficiency in Microsoft Office, specifically Word, Excel, and Outlook
Work Environment

This role requires sedentary work, exerting up to 10 pounds of force occasionally to move objects.



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