Service Delivery Lead

5 days ago

Melbourne, Florida, United States Culligan International Company Full time
Job Description

Culligan International Company is currently seeking an experienced Service Manager to join our team.

The successful candidate will have 3-5 years of front-line supervisory experience and a working knowledge of Microsoft Office programs. They will be responsible for managing the day-to-day operations of our service department, ensuring that customers receive exceptional service and support.

Responsibilities:

  1. Perform daily reviews with individual service technicians, installers, and route drivers.
  2. Assign and schedule all daily service work, deliveries, and warehouse activities.
  3. Consistently monitor and administer company policies and procedures to the team.
  4. Enforce minimum performance standards for call-backs, stops per day, and overall productivity.
  5. Coach and counsel employees and address performance issues in a timely manner.
  6. Respond promptly to all customer inquiries, including any negative customer situations.
  7. Complete basic installation and removal of water treatment equipment.
  8. Conduct monthly safety meetings, maintain the local safety program, and incentive plans, and document attendance and topics covered.
  9. Distribute and communicate all service and installation manuals, service tip sheets, and product bulletins to staff.
  10. Achieve and exceed budgeted service and route revenues, as well as gross margins.
  11. Maintain an organized and neat warehouse.
  12. Manage, maintain, and secure equipment inventory and supplies.
  13. Enforce all company fleet requirements and meet all federal or DOT regulations.
  14. Complete any other responsibilities as assigned.

Requirements:

  • 3-5 years front-line supervisory or management experience.
  • 3-5 years water treatment experience or plumbing background preferred.
  • Working knowledge of Microsoft Office programs, specifically Excel, Outlook, and Word.
  • Valid driver's license and all state-mandated special motor vehicle operations certificates.
  • Ability to stand and walk for long periods of time.
  • Strong communication and customer service skills.
  • Ability to occasionally lift and carry equipment weighing up to 200 pounds.

Estimated Salary:$100,000 - $140,000 per year

Location:Culligan International Company

About Us:Culligan International Company is a world leader in delivering superior water solutions that make a real difference in improving the health and wellness of consumers. We offer some of the most technologically advanced water filtration and treatment services and solutions. Our network of franchise dealers in North America, direct operations, and other dealers is the largest in the world, with over 7,800 employees and 1,000 dealers in 90 countries.

Competencies:Communication, Customer Focus, People Management, Problem Solving, Detail Oriented, Organization

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