IT Service Resilience Manager

6 days ago


New Orleans, Louisiana, United States ExecRecruitment Full time
Job Description

About the Role: We are seeking an IT Service Resilience Manager to join our team at ExecRecruitment. In this role, you will be responsible for maintaining and improving the IT Service Continuity processes and tools used to protect critical business processes from the potential damage or loss that may be caused as a result of a disruption to the service.

Key Responsibilities:

  • Coordinate and establish disaster recovery programs and business resumption planning across mainframe and client server platforms.
  • Design and administer programs to include policies, standards, guidelines, training programs, and a viable quality assurance process for disaster recovery.
  • Facilitate the preparation of an organization-wide business resumption plan.
  • Maintain and improve the IT Service Continuity processes and tools used to protect critical business processes from the potential damage or loss that may be caused as a result of a disruption to the service.
  • Develop and maintain supporting infrastructure and application IT Service Continuity recovery plans and risk mitigation strategies.
  • Assess change efforts that may impact State's ability to maintain resiliency.
  • Identify likely contingency scenarios that may jeopardize State's system availability; develop and maintain response plans procedures to respond to these scenarios; train employees and service providers to ensure their readiness to these scenarios.
  • Plan and coordinate disaster recovery tests including actual failover events, emergency response simulations, tabletop exercises, and documentation reviews; measure capability against defined program KPIs, processes, procedures, and policies to manage State's IT Service Continuity ability to meet defined business requirements.
  • Monitor and report on ability to meet performance targets and service levels; monitor and report investigation results of breaches of availability targets and service non-availability, and track and report on required remedial action.
  • Report on tracking KPIs and dashboards to provide management with data that provides measures of success.

Salary: The estimated salary for this role is $80,000 - $110,000 per annum, depending on experience.

Location: Remote



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